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    Wireless laptop help needed!!

    This is a discussion on Wireless laptop help needed!! within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi My SKy broadbands running on my pc fine, ive just bought a 2nd hand Dell Latitude laptop for my ...

    1. #1
      janerd's Avatar
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      Wireless laptop help needed!!

      Hi

      My SKy broadbands running on my pc fine, ive just bought a 2nd hand Dell Latitude laptop for my sons birthday which came with a wireless card. Its found my sky connection and shows a connected but I cant get on the internet - page cannot be displayed etc. Iv searched on the net to see if I can solve the problem and checked the ipconfig/all details, which on my laptop the gateway is blank which I sort of think may have something to do with the problem. Now I have also read something about an encryption address?? Can anyone give me some help on this, I need to get this up and running for Monday!!
      Thanks in advance.
      PS: Please go gentle with me - Im a complete novice so will be baffled with too much technical speil.


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      Re: Wireless laptop help needed!!

      Try applying the WPA wireless encryption passphrase (printed on the router) to the Dell's wireless connection -- either using the adapter's own utilities or using Windows (Click on Connect To or go into Control Panel and click on the Network icon).


      Presumably your existing computer is connected by ethernet (like the Yellow cable that came with the Sky router) so you've not had to deal with wireless encryption.

      If you have real problems applying encryption, you can disable it temporarily. Go into the router's user interface via your existing PC -- see help files on Sky CD for how to address the interface via Internet Explorer.

    4. #3
      IWasNotTheEnemy's Avatar
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      Re: Wireless laptop help needed!!

      also check that its not set for a proxy as this will stop it working also....or manually set IP addresses
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Wireless laptop help needed!!

      iv plugged the yellow ethernet cable into the laptop but still cant connect, i thought id try this first because i assumed it would show a connection.
      Where are my proxy settings, on the pc or laptop?
      sorry to be so thick!

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: Wireless laptop help needed!!

      if u go into internet options via control panel, then click on the connections tab you'll come some options....there should be a button say LAN Settings, click this. in the following box will be a series of tick bozes, all of which should be empty. make sure this is so and then click continue to close the windows so you're back to control panel....then give it a go (if there were ticks, if not then nothing will have changed)
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Wireless laptop help needed!!

      All the boxes are empty, on both the pc and laptop. Is it odd that when I plug the yellow cable into the laptop it still doesnt work - I assumed it would and that it was just the wireless setup that wasnt working, now it seems wireless and ethernet connections arent functioning......any ideas anyone

    8. #7
      IWasNotTheEnemy's Avatar
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      Re: Wireless laptop help needed!!

      have u manually assigned IP address to the connections? assuming you're using Windows XP, look at the following: -

      1. go to control panel (in classic view) and go into Network Connections;
      2. right click on 'Local Area Connection' under LAN or High-Speed Internet, and go to properties;
      3. highlight 'Internet Protocol (TCP/IP)' from the box including what the connections uses and click on properties;
      4. You'll now see whether there are automatic IP/DNS or whether they're manually assigned. If they have manual, put IP back to auto assign and use OpenDNS as your DNS servers (primary: - 208.67.222.222, secondary: - 208.67.220.220);
      5. Check the same for the wireless connection;
      6. Reboot PC

      IF you're using Widnows Vista, do the following: -

      1. go into control panel, in classic view, and go to Network & Sharing Center;
      2. on the left, there'll be an option to 'manage networks connections';
      3. right click on your connection, and click on properties;
      4. select the Internet Protocol v4, and click properties;
      5. do the same with IP/DNS servers as per Windows XP;
      6. Do the same for the wireless connection;
      7. reboot PC

      give this a go and see what happens...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Wireless laptop help needed!!

      iv changed the LAN settings on my desktop and laptop and put in the DNS details - still not connecting.

    10. #9
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      Re: Wireless laptop help needed!!

      can you ping the router/websites? open a command prompt window and type the following: -

      ping 192.168.0.1

      it should try to ping the router 4 times - hopefully getting 4 replies. If it does, try this: -

      ping www(dot)bbc(dot)co(dot)uk

      again, you should get 4 replies. If you do then it's an issue with IE and not the PC. Should pinging the router time out - the router is faulty. Should it fail to ping web sites then the internet traffic isn't getting through the router (or the site isn't responding to pings - in which case try www(dot)google(dot)com)

      sorry for putting the (dot)s in - it was changing them to links when i just wanted to type them in!!
      Last edited by IWasNotTheEnemy; 13-08-07 at 03:45 AM. Reason: auto formatting went wrong!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Wireless laptop help needed!!

      when i ping on the laptop I get no response, but the desktop is returning something??

     

     
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