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    Problems connecting wirlessly to my laptap

    This is a discussion on Problems connecting wirlessly to my laptap within the Wireless / Adapters forums, part of the Sky Broadband help category; Hi I have an ACER AS5633 laptop and decided to opt for the Sky Broadband package. However, since downloading it, ...

    1. #1
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      Angry Problems connecting wirlessly to my laptap

      Hi

      I have an ACER AS5633 laptop and decided to opt for the Sky Broadband package. However, since downloading it, I cannot connect to the Internet
      wirelessly nor can I connect via my ethernet cable. Sky have washed their
      hands of me and say it is my computer, not their router. Using Acer Enet
      manager I have been given a message that "the security settings in the notebook are inconsistent with the WLAN AP (Access Point) and that I need to check the security on both sides. Does anyone know how I can sort this out. I can access the internet using another network but it is not secured.

      Many thanks in desparation


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    3. #2
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      Re: Problems connecting wirlessly to my laptap

      Are you sure you can't connect using ethernet ? The error message suggests that the WPA wireless security passphrase is the problem -- and you can connect to your neighbours unencrypted network.

      Check that the router's internet light is lit.

      Check you've entered the passphrase supplied by Sky correctly.

    4. #3
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      Re: Problems connecting wirlessly to my laptap

      The internet light it on but still no connection although my computer says
      I am connected via LAN. Where do I check my Sky passphrase. Many thanks

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      Re: Problems connecting wirlessly to my laptap

      The passphrase should be written on the router and in a letter to you. It's an eight character sequence (ours was all alphabetical in capital letters).

      If you don't have the passphrase, try getting into the router by ethernet cable, using Internet Explorer typing the routers IP 192.168.0.1 at the address bar. When a login box appears the User is admin the Password is sky.

      Once in you should probably disable encryption until everything is working and later supply your own passphrase.

    6. #5
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      Re: Problems connecting wirlessly to my laptap

      Hi

      Thankyou, I will try this tonight and let you know how I get on

      Shazz

    7. #6
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      Angry Re: Problems connecting wirlessly to my laptap

      Shazz again

      No luck last night and no luck this morning. Do you know how I can find
      out what my computer security settings are. If I can check them I may
      find out why my Router security settings are inconsistent

      Many thanks

    8. #7
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      Re: Problems connecting wirlessly to my laptap

      See my last posting for how to access the router's user interface. Or if that's less than clear, have a look at the skyuser tutorials.

      Once in, just disable encryption and log out. Then use site survey in the wireless adapter and see if you can connect. If you can, run unsecured until you figure out what the problem was.
      Last edited by fihart; 21-03-07 at 10:18 AM.

     

     

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