Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 15

    BBC Watchdog survey of ISPs

    This is a discussion on BBC Watchdog survey of ISPs within the Website news forums, part of the SkyUser Announcements category; Complete the survey here . The results will be announced on 14 March at 8pm on BBC One....

    1. #1
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      BBC Watchdog survey of ISPs

      Complete the survey here. The results will be announced on 14 March at 8pm on BBC One.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Re: BBC Watchdog survey of ISPs

      A synopsis of tonight's programme is here

      BBC - Consumer - TV and radio - Watchdog


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    4. #3
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: BBC Watchdog survey of ISPs

      Another survey with a self selecting sample.
      Watchdog should get lots of respondents with
      an axe to grind.
      They don't even ask for the respondents'
      name and address.
      Has the industry, the BBC, or even one ISP,
      commissioned a scientific piece of market research?



      My Max.
      Faster, Cheaper, Better.

    5. #4
      Chug a Bug's Avatar
      Chug a Bug is offline Sky User Member
      Exchange: Yes
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: none
      Join Date
      Feb 2007
      Location
      south coast
      Posts
      369
      Thanks
      4
      Thanked 3 Times in 3 Posts

      Re: BBC Watchdog survey of ISPs

      Why exactly are they picking out Sky? Sure there are problems but there are far worse ISP's out there why don't they pick on Tiscali for instance? Could it be that Sky are a big company owned by Rupert Murdoch etc well known controversial media magnate and hence makes good television?

    6. #5
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Re: BBC Watchdog survey of ISPs

      I missed this tonight, is there a rerun of it does anyone know?

      That will explain why the BBC have been appearing in our stats fairly recently. And the DTI


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    7. #6
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,182
      Thanks
      18
      Thanked 55 Times in 51 Posts

      Re: BBC Watchdog survey of ISPs

      It isn't be repeated that I can see.

    8. #7
      Koala5's Avatar
      Koala5 is offline Sky User Member
      Exchange: Dunstable
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Nov 2006
      Posts
      1,835
      Thanks
      6
      Thanked 24 Times in 24 Posts

      Re: BBC Watchdog survey of ISPs

      Quote Originally Posted by Chug a Bug View Post
      Why exactly are they picking out Sky? Sure there are problems but there are far worse ISP's out there why don't they pick on Tiscali for instance? Could it be that Sky are a big company owned by Rupert Murdoch etc well known controversial media magnate and hence makes good television?
      They are not! It is a surrey of all ISP's, you select your provider from a drop down box then rate each part of there service 1 to 5 by ticking box's, i.e Value for money / Customer Service / Reliability etc, I filled it in last night, I gave customer service the worst rating and value the best rating, the rest were in between.
      Results should be interesting, TalkTalk seemed to be getting a right slatting last night still.

    9. #8
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Re: BBC Watchdog survey of ISPs

      Actually reading the survey questions etc, there is no controls over it, IE you could vote multiple times - this is going to lead to a useless survey in reality, or severely flawed in its results.

      They could have at least made you give an email address etc.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    10. #9
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: BBC Watchdog survey of ISPs

      Quote Originally Posted by murdock View Post
      Has the industry, the BBC, or even one ISP,
      commissioned a scientific piece of market research?[/I][/B]
      Maybe this report, by BBCi on research from Point Topic is it?

      BBC NEWS | Technology | 'Broadband blues' hit net users

      http://www.point-topic.com/content/d...atis070227.htm


      My Max.
      Faster, Cheaper, Better.
      Last edited by murdock; 05-03-07 at 11:36 AM. Reason: Point Topic link added

    11. #10
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: BBC Watchdog survey of ISPs

      The Point Topic research looks much better than
      anything Watchdog will produce.

      Point Topic is a valid piece of research and should
      be of concern to all ISPs.
      The year on year trend is the important thing.
      The fast growth and fight for market share, without
      the correct customer care back up, is the real problem.
      Luckily for me, Sky BB Max has been almost faultless
      and better than any broadband I have had before.

      You can however do some clever things with lies,
      damned lies and statistics.

      Example: the BBC report says:
      14% of Sky broadband users were very or fairly
      dissatisfied with the service on offer.” -bbci

      Or using the same figures I say:
      "86% of Sky BB customers were very
      satisfied, fairly satisfied or
      neither satisfied or dissatisfied"– murdock

      And the actual number(not percentages) of dissatisfied
      customers is likely to be much greater with other ISPs
      because at the moment Sky has such a small broadband
      market share.
      Last edited by murdock; 05-03-07 at 12:35 PM. Reason: typo and new para

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO