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Should I Order Sky BB? Fell at first hurdle...
This is a discussion on Should I Order Sky BB? Fell at first hurdle... within the Website news forums, part of the SkyUser Announcements category; I have been with Sky since I was 18 or so, approx 20 years. To be told that they cannot ...
- 02-01-07, 07:03 PM #141Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
I have been with Sky since I was 18 or so, approx 20 years.
To be told that they cannot transfer from IPStream to LLU is absolute garbage.
To be lied to over and over is absolute garbage.
To spend my time chasing them up because they cannot be bothered to tell me is absolute garbage.
I have never been so annoyed with a particular company, to top it all, I am upfront with my TV account until 22nd February, and yet they will close my account on 11th February, if I want the refund I then have to spent about another 2 hours of my life ringing to ask for a refund.
They can stick the refund where the sun don't shine.
- 02-01-07, 07:16 PM #142Site FounderExchange: Gravesend, NDGRABroadband ISP: Virgin XXL 152Router: Non Sky RouterSky TV: Yes
- Join Date
- Aug 2006
- Kent, UK
- Thanked 41 Times in 28 Posts
- Blog Entries
Sky just keep shooting them selfs in the foot more and more with there incompetence and unprofesionalism about their broadband service,
maybe they should stop trying to take over the world and try to help their customers then SkyBB might have been something to shout about, but at the moment it just struggles along from one cokup to another trying to bluff/lie their way out of sticky situations with scripts which they put on there staff and encourage them to lie in the form of performance bonuses (allegedly) that can only have been written by management,
lying to your customers is not the way to go just ask plusnet
- 02-01-07, 08:24 PM #143
NewsreadeR - very sorry .... I was watching with interest, in case by some fluke my exchange went Easynet LLU in the near future. Sky really are repeatedly shooting themselves in the foot - when it's really so simple; just be honest, do what you say you're going to & keep people informed (.... sounds like F2S ... !!!)Rachel
- 02-01-07, 09:08 PM #144
This thread has become a "must read". It has all the issues you read about in other threads. Common to all the "problem threads" is or was, it seems to me, the issue of call centres and contact centres.
I abandoned call centres, non-geographical phone numbers and 0870 etc some two years ago, and now am progressing to abandon generic "contact centres" (eg BT and Durham) by using recorded delivery (£1 for a 1st class letter) and special delivery to real geographical addresses ( large companies and all ltd and plc have actual "registered offcies" rather than Box numbers). The prime excuse, "your letter must have got lost in the post" - or "we have no record of you contacting us" ceases to exist. I had a life assurance with an East Anglian based company and they wanted me to deal with a place many many miles further east than east anglia about lost paper work - I did not see that in the contract I signed XX years ago!!
The issue I am coming to is that of record of conversation that is put down by the operative (for phone calls) who may not understand what there are dealing with and what happens as a result.
From what I have read there is a lot of expertise in this community and the founders must be proud of the emergent quality of this forum. Someone, I wish it could be me, but some of the technical stuff does lose me, could construct a flow chart for getting sky BB up and running and the dos and don'ts.
I think we, those readers of several months membership, can see all the problems and the signs of impending doom. For instance the real first sign that transfer, or signing up, may run smoothly is the arrival of the router on or about the day it was promised. Then there seem to be other issues eg some former ISPs create issues - AOL seems to run smoothly from memory (perhaps putting my foot in this but there have been a few who have said AOL to Sky was smooth), and there there are.........(won't say) and then there are particular exchanges......
I have been impressed with the contact from those "insiders", but is it not time to look at trying to keep the forum where it is, a respected independent help forum by contacting Sky at a different level
BSkyB - Media Centre - Media Contacts
to express our community's frustration with "the issues". Sky may be thick skinned about it and their way has always been to try to limit "churn" and what will not be evident to them yet is churn on BB because the rules are played differently - on BB you set your own price or would do if local exchange is LLU and the current MAC fiasco remains.
I do hope NewsreadeR can resolve his problem because I came to sky because of the BB - it went reasonably smoothly and am happy with the speed but am yet to go to max from connect- and I have found the quality of pictures off the satellite to be superb compared to the poor quality of the signal from the fibre (only last 100metres was wire) that brought us ntl and deliberately slow BB.
I overheard a conversation today in Starbucks in Manchester-four chaps bit like the ones in the current Nat West ad -one was extolling the ease of setting up SkyBB and then bragging about being able to use his laptop everywhere and being able to lounge on his sofa whilst logging on. Stunned silence from his colleagues before the conversation turned to gyms.
- 02-01-07, 09:21 PM #145
- 02-01-07, 09:25 PM #146Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Can't migrate from F2S? Who are they? Never heard of them!
- 02-01-07, 09:29 PM #147
- 02-01-07, 11:03 PM #148
- 02-01-07, 11:05 PM #149Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Even the order submitted to BT says:
Notes Your order has been completed.
Items in this order
Description Product name Quantity Cost Rental
PROVIDE LLU LINE SHARE PSTN 1 £ 0.0 £ 0.0
CEASE BT IPSTREAM MAX 1 £ 0.0 £ 0.0
- 02-01-07, 11:12 PM #150
Yh...See what you mean.
Well, maybe that's why. I will try and find the link to the site where I read it.