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    Are you on MAX and been capped at 416 Up ?

    This is a discussion on Are you on MAX and been capped at 416 Up ? within the Website news forums, part of the SkyUser Announcements category; Thanks for that, Newsreader....

    1. #71
      Jonathan's Avatar
      Jonathan is offline Sky User Member
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      Thanks for that, Newsreader.


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    3. #72
      wintersyve's Avatar
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      Downstream Upstream
      Connection 8096kbps 416kbps
      Line Att 27.0db 18db
      Noise 13.6db 14.0db

    4. #73
      Shadow UK's Avatar
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      Connection Speed 7408 kbps 532 kbps
      Line Attenuation 34.0 db 25.2 db
      Noise Margin 11.3 db 7.6 db
      I haven't failed, I've found 10,000 ways that don't work.

    5. #74
      lizj's Avatar
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      After being offline for nearly 5 weeks, we were finally reconnected last week but our stats are worse than before the connection went off.

      Do these look ok? Have Max package


      ADSL Link Downstream Upstream
      Connection Speed 7776 kbps 416 kbps
      Line Attenuation 32.0 db 21.0 db
      Noise Margin 12.0 db 14.0 db


      liz

    6. #75
      starfire's Avatar
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      Just got online on the MAX package:-

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 416 kbps
      Line Attenuation 40.0 db 26.0 db
      Noise Margin 12.6 db 13.0 db

    7. #76
      Steve Gill's Avatar
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      ADSL Link Downstream Upstream
      Connection Speed 5440 kbps 416 kbps
      Line Attenuation 49.0 db 28.0 db
      Noise Margin 7.6 db 14.0 db

      Extract from router diagnostics:
      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5440 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.4 14.0
      Attn(dB): 49.0 28.0
      Pwr(dBm): 19.6 0.9
      Max(Kbps): 6016 1184
      Rate (Kbps): 5440 416

      I emailed broadbandtechnicalsupport@bskyb.com yesterday and asked them;

      "It appears my upload connection has been capped at 416kbps. Can you please remove the cap? Many thanks. My number is xxxxx xxx xxx"

      I just received a reply this morning;

      Dear Stephen

      Thank you for contacting Broadband Technical Support.

      I have looked into your account and can see that there is nothing to suggest that we have capped your upload connection.

      If you require any further technical assistance with your Sky Broadband, then please don't hesitate to visit Sky.com and select Contact Us via the Customer Support tab or call our 24hr Technical Support on 08705 515515 (option 1 then 3)

      Look forward to your reply.

      Kind regards

      Val
      Sky Broadband Technical Support
      Last edited by Steve Gill; 10-12-06 at 11:02 AM.

    8. #77
      p45769's Avatar
      p45769 is offline Sky User Member
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      just wanted to post my router specs. I am having a problem with flash player for now (I cannot be bothered rebooting) but my stats are


      DownStream Connection Speed 15323 kbps
      UpStream Connection Speed 764 kbps

    9. #78
      NoXioUs's Avatar
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      any body want to know what there speeds (download) should be look here coz it does look like some of your accounts have been capped or placed on the wrong package.
      http://www.dslzoneuk.net/maxspeed2.php

    10. #79
      NoXioUs's Avatar
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      Steve judging by ur router connecting using G.DMT it looks like your on adsl1. If my recollection is right. it should be on adsl2 for max. Ive rang sky about this and there adamant im on the right package but they couldnt give me and explinasion so waiting for a call back off tier 3. hope they can swap it over.

    11. #80
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      just today got online with Sky max after 10 weeks of delay.

      Sorry to sound so amateurish but can someone tell me how i find that information:

      downstream
      upstream
      connection
      line att

      etc

      Thank you

      Great site by the way, really helpful

     

     
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