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    Are Uk ISP's getting worried about Sky Broadband?

    This is a discussion on Are Uk ISP's getting worried about Sky Broadband? within the Website news forums, part of the SkyUser Announcements category; Are Uk ISP's getting worried about Sky Broadband? Dear xxxxxxxx, We’re sorry to hear that you want to move your ...

    1. #1
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
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      Are Uk ISP's getting worried about Sky Broadband?

      Are Uk ISP's getting worried about Sky Broadband?

      Dear xxxxxxxx,
      We’re sorry to hear that you want to move your broadband to BSkyB.

      Your MAC Key is XXXXXXXXXXXXXXXX. This will remain valid for 30 days.

      Before you move here’s a few reasons to stay with us:

      - Coverage: Our prices aren’t based on the exchange you are connected to, or where you live. Sky will charge you £17 if you’re not on one of the exchanges where their equipment is fitted. Currently, Sky equipment is only in 28% of the UK’s exchanges.

      - UK based support: Our Support Team is based entirely in Sheffield, whereas Sky is using outsourced technical support in India. We feel ours offers more personal and localised support.

      - Flexible contract periods: We offer a variety of contracts, from monthly and annual, to our "you stay, we pay" offer (where your cancellation fee is reduced the longer you stay as a customer). Sky only offers a 12 month contract - this also extends your contract for Sky TV by an additional 12 months.

      - "Hard" usage allowances: We only limit usage allowances during peak times (4pm to midnight). There is no limit on how much traffic you use during off-peak times. Sky’s 2 lower products have fixed data usage allowances, with no difference between peak and off-peak times.

      - Referral based: We have always based our signups on referrals and don't spend large amounts of money on advertising. If we get new customers, it's usually because of our current customers telling friends and family about the good service they receive. Sky are throwing large amounts of money at advertising to try and tempt customers, without any thought of word of mouth.

      - New customers only?: Many companies, Sky included, often offer great deals to new customers only. All of our special offers are available to both existing and new customers.

      - Home Phone: Our new Home Phone service lets you to pay us, instead of BT for your phone calls and line rental. This also gives you the convenience of only getting one monthly bill for both your Home Phone and broadband. For more information visit http://www.plus.net/residential/phon...phonecallspage

      - Simple requirements: All you need to get PlusNet broadband is a BT telephone line. However, with Sky you must subscribe to one of their, often expensive, television packages.

      We hope this information is useful, and that it helps you to decide whether you still want to move your broadband service.

      Should you wish to remain with us I would be happy to offer a free months service, and to investigate any issues you may have.

      Regards,
      Plusnet Support Agent



      I would say so......


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    3. #2
      SatDish's Avatar
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      dont forget the freedom2surf email aswell
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    4. #3
      Wheelie's Avatar
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      You got to love all the ISP's they are trying there hardest to convince people to stay with them rather than migrate out
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    5. #4
      nFuriate's Avatar
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      BT didn't try to convince me to stay at all

    6. #5
      Alan b's Avatar
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      BT gave me my MAC code over the phone straight away so I didn't get an emails like that. He did ask me who I was going with and why, so when I told him that I was going to be saving loads compared to what BT wanted he made a half hearted effort to make me stay be pointing out their £17 2MB/month package which I politely declined.

    7. #6
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      Be Broadband couldnt understand the word "Cancel"

    8. #7
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      hi

      i got the same email when i left plus 2 months ago i replied asking about price [21,99 was their rate for what sky was giving for 10]also about their restriction of p2p [which was a nitemare for the people who use it] their poor pings [i had a ping of 500 onbf2 when i complained they said it was fixed they were right they fixed it at 600ms i got an email back saying thank you for your comments and heres ur mac lol. plus where a nitemare i could go on but all u have to do is go onto their forum [user name guest password guest]and have a read from april onwards ]some people where near suicidal with them never been so glad to get rid of an isp i even paid out of my contract early [fed up with their warning emails ]

    9. #8
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      When i got a MAC code from BT, they warned that sky would try and max out my line and promise a speed i couldn't get (limited to 512k, talk about stone age). But then, they've been charging us £25 a month for 3 years so they've made their money out of us i suppose!

    10. #9
      XPUser's Avatar
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      NTL didnt really try to keep me either. I first cancelled my phone (via BT). Then phoned up to cancel the BB. The rep I talked to offered half price for 3 months, which I declined, and then she offered a free service for 3 months. Again I said after 3 months I would have to pay over the odds. I asked for a £10 a month for their 10MB service fro a year..she laughed and said there is no such deal. I informed her there was as I have a friend on it. She said she couldnt do that, so I said it was ok to go ahead and cancel. Which she did.

      To be honest I did think they would try harder, especially as it meant they lost my phone and BB business to a direct rival.

      It does appear that it depends on who you talk to, when you cancel....some reps offer nothing, some offer a very good deal. Its the luck of the draw...which makes it annoying.

    11. #10
      contraste's Avatar
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      When I rang Pipex to request my MAC, the CS agent asked why I was leaving. I told him I was moving to Sky's Max service with up to 16mb download speed for £10 a month as opposed to Pipex's 1mb download service for £24.99 per month.

      There was a lengthy silence and then the agent said, 'I'll get that MAC to you as soon as possible'. And that was that.

     

     
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