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    Help with Slow Speeds

    This is a discussion on Help with Slow Speeds within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I am posting on behalf of my parents given they have limited technical knowledge... Essentially I do not believe ...

    1. #1
      gainsborough's Avatar
      gainsborough is offline Sky User Member
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      Help with Slow Speeds

      Hi,

      I am posting on behalf of my parents given they have limited technical knowledge...

      Essentially I do not believe that they are getting the maximum possible speed available from the ADSL 2 service.

      They are an ex Bethere customer on a Sky Pro Unlimited package, with the current line statistics:-


      Upstream Downstream
      Current Rate (Kbps) 628 5024
      Max Rate (Kbps) 796 6676
      SNR Margin (dB) 9.2 14.4
      Line Attenuation (dB) 22 38.7
      Errors (Pkts) 0 0

      They used to get downstream sync speeds in excess of ~10Mbit however they seem stuck at ~5Mbit presently. I suspect that the internal wiring may be to blame - they recently had some building work done and the electrician moved the Master socket...

      They managed to disconnect the extensions - no improvement to speed. I suspect that the cable run from where the "old" master socket was located to the new one is the issue.

      My questions are:-

      (a) Should they get faster speeds?
      (b) If this is an issue with the internal wiring - whats the best way to get someone to look at it (they don't mind paying!).

      Thanks,

      Wainer


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    3. #2
      AvoriazSkier's Avatar
      AvoriazSkier is offline Sky User Member
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      Re: Help with Slow Speeds

      Probably an Openreach engineer via Sky but any competent electrician should be able to sort it. Strictly speaking, the master socket should have been moved only by an Openreach engineer.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Help with Slow Speeds

      With the present attenuation they should be getting around 10Mb, but there is a problem somewhere. This is indicated by the high ds noise margin. First thing to try is rebooting the router. With no change, plug the router into the Test socket if they have an NTE5. Next if you have a spare filter, swap it over. If that does not help, call Sky and ask them to check your line for faults as you are not getting the speed you should.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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