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    need help!!!!extremely low speed

    This is a discussion on need help!!!!extremely low speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; it is sky unlimited BB service,however the speed is extremely slow the highest download speed is 1024kbps since i am ...

    1. #1
      kitty888's Avatar
      kitty888 is offline Sky User Member
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      need help!!!!extremely low speed

      it is sky unlimited BB service,however the speed is extremely slow


      the highest download speed is 1024kbps since i am on sky,normally the speed is 510kbps

      Router Statistics

      System Up Time: 0:16:39



      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

      WAN MER 5282 5493 0 1313 4703 0:15:42
      LAN Down 0 0 0 0 0 0:16:40
      WLAN Up 6872 6471 0 5355 1498 0:16:19


      ADSL Link Downstream Upstream
      Connection Speed 510 kbps 414 kbps
      Line Attenuation 49.0 dB 30.8 dB
      Noise Margin 5.9 dB 15.9 dB


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    3. #2
      kitty888's Avatar
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      Re: need help!!!!extremely low speed

      System Details



      Manufacturer

      Sagemcom



      Model Number

      F@ST2504n



      Firmware Version

      5.23.1a4N



      ADSL Firmware Version

      A2pD030n.d23b

    4. #3
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      Re: need help!!!!extremely low speed

      Try posting your stats

      How to get your router statistics - Sky User - The unofficial support forum for everything Sky!

      After trying the test socket, you are getting dreadful speeds in all honesty, you should be getting about 12x faster than 510kbps ish.

      How to test your ADSL in the Master Test Socket - Sky User - The unofficial support forum for everything Sky!




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    5. #4
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      Re: need help!!!!extremely low speed

      thx for replay
      i've try everything,but the download speed is down to 384 kbps now

      Router StatisticsSystem Up Time: 0:33:06

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 95294 89949 0 6355 39590 0:32:21
      LAN Down 0 0 0 0 0 0:33:06
      WLAN Up 88722 100861 0 44532 6957 0:32:44

      ADSL Link Downstream Upstream
      Connection Speed 384 kbps 415 kbps
      Line Attenuation 49.0 dB 31.0 dB
      Noise Margin 6.9 dB 16.0 dB

      Poll Interval: (secs, at least 3s)
      Last edited by kitty888; 29-04-12 at 06:44 AM.

    6. #5
      Laprion's Avatar
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      Re: need help!!!!extremely low speed

      Quote Originally Posted by kitty888 View Post
      thx for replay
      i've try everything,but the download speed is down to 384 kbps now
      Did you do the test socket with the router stats or just normal?

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps

    7. #6
      kitty888's Avatar
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      Re: need help!!!!extremely low speed

      what is ‘ test socket with the router stats’

    8. #7
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      Re: need help!!!!extremely low speed

      Follow the second link in Newsreaders post Followed by the first link

      the Test socket is behind your master socket

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps

    9. #8
      kitty888's Avatar
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      Re: need help!!!!extremely low speed

      NO, cant open it, its inside the wall

    10. #9
      Laprion's Avatar
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      Re: need help!!!!extremely low speed

      is the router pluged into the master socket?

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps

    11. #10
      Laprion's Avatar
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      Re: need help!!!!extremely low speed

      You could try doing a router reset but putting a pin into the small hole next to the power button for 10 seconds

      01 May, 2012 09:49:39 37888 Kbps 1644 Kbps

      old
      [URL=http://www.speedtest.net/result/1923444745.png[/URL]
      Sky User Speed Tester - 30 April, 2012 08:54:22 - 2176 Kbps - 637 Kbps

     

     
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