Faster Upload than Download?? HELP.

[DMC RAPIER/XBOX360]

Hi all this is my first post and i apologise now if it's in the wrong place. I need some help. According to speedtest i can download at about 385 kbps....not good. and my upload is 480....?? but. when i go to the router stats page i get this.

downstram 1376 upstream 448
line att 63db 15.5
margin 9db 14db

this may be a simple problem for some but not for me.. i have tried connecting to test socket, etc. and used loads of advice off here but to no avail. Again, i'm sorry if this has already been answered elsewhere and if so please direct me. If not. and if you need any more info, i'll be online regularly throughout tonight. Thanks all.

[Saturday]

Two things:

First, is this wireless? If so, do a comparison with wired.

Second, you can't upload faster than your upstream router sync so try again with a decent test server.

[DMC RAPIER/XBOX360]

Cheers for the really speedy reply, My connection is wired to a brand new pc, running vista home prem. And i have used internetfrog.com, speedtest.com and the speedtest on here. all say that my upload is faster than my download. and none of them actually match the 1.5mb roughly that the router says i'm getting.

[DMC RAPIER/XBOX360]

Also ignore the router version on the left. i couldn't find what version i have, it's black and looks like a sky box. all i know is it's made by netgear. lol

[DMC RAPIER/XBOX360]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 25384 27785 0 575 2624 02:21:29
LAN 100M/Full 30459 28317 0 2814 728 02:22:00
WLAN 11M/54M 1050 58 0 53 0 02:21:48
ADSL Link Downstream Upstream
Connection Speed 1376 kbps 448 kbps
Line Attenuation 63 db 15.5 db
Noise Margin 9 db 14 db

[DMC RAPIER/XBOX360]

[Saturday]

If it's black and Netgear then it's the V2.

Wireless would be the most obvious cause of your problem, followed by overloaded test servers - but you've eliminated both of those. That leaves:

1. a problem with your PC (interface drivers, TCP/IP settings etc)
2. legitimate bandwidth "stealing" (e.g. another LAN user, P2P/Sky anytime running)
3. non legitimate bandwidth "stealing" (e.g. malware, WIFI hijacking)
4. a Sky network/routing problem
5. a router fault

The first isn't likely to be TCP/IP settings as you're Vista but it could be your network card driver. Make sure you have the latest installed. If not that then maybe an obscure hardware fault but that's not likely.

The second is self evident - do you have anything like that running or have another user on the LAN?

Same with the third - turn off the wireless and run checks for malware

The fourth isn't likely so let's leave that for now.

The fifth, overheating can happen and sometimes routers just throw a wobbly. Power off your router and leave it off for 10 minutes. Power it back up and see if things have improved.

Edit: just noticed the contradiction between your Skyuser profile and your stats. It looks to me like you could be Connect not Base. Please confirm which. If Connect then you need to check your BT profile to see if that's the issue. Do you know how to?

[DMC RAPIER/XBOX360]

I have installed the latest driver from the website for my nvidia card. all my OS is legal and fully up to date. I do a mcaffee and windows defender full scan at LEAST once a week and in 2 months have never picked up a virus/adware etc. I never use limewire etc (no point with these speeds lol) i do have an xbox 360 hooked up through wireless but on all speedtest results including the ones posted here it is turned off. sorry if i have no idea or i'm missing something but the router stats i posted 2 mins ago are the exact ones i got the speedtest results from 30 seconds later. I am just not technically minded enough for this. lol

[DMC RAPIER/XBOX360]

i'm probably on the the connect then. and no i don't know how to check. sorry.

[Saturday]

Hope you saw the edit I added to the end of my last post?

Also, if you are on Connect, how long have you been connected (as a customer)? If it's less than 10 days then you'll still be in "training" and speeds may well be low.