4.9mb Connection speed on Mid - can I get more?

[hotmustard]

Please help - should I be happy with these stats on the 8mb mid-package from Sky?:

System Up Time 01:36:47
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 18708 29271 0 943 8582 01:11:25
LAN 10M/100M 52423 33704 0 11657 1323 01:36:44
WLAN 11M/54M 407 0 0 14 0 01:36:36


ADSL Link Downstream Upstream
Connection Speed 4992 kbps 416 kbps
Line Attenuation 32.0 db 21.5 db
Noise Margin 7.2 db 14.0 db

I'm using an ethernet cable and the test socket of the main BT socket. I used the optimiser as instructed on the improving speed thread, which improved my dl speed from 800kbps. My router also showed 800 kbps before I ran the optimiser, but I read it shouldn't help this?! I did recently complain to Sky without response though.

Speed tests come back at around 4.2Mbps & 350Mbps. I live in central Newbury and I'm connected to the Newbury exchange. It says I should get 6Mbps.

Should I be happy with this?

Many thanks

[dholdi]

Nope, if you look thru this thread you will see that an attenuation of 32 should support 16 meg.

Sky router stats (speed, noise, attenuation) explained

As you are on mid this would be capped at 8 meg. However I would expect your nm to be around 10 ish. Somethings amiss.

Are you definetely in the test socket ( behind the front cover of the master )

[hotmustard]

Thanks dholdi

I'm definitely in the test socket.

[Isitme]

When you remove the faceplate do you have dial tone on your extensions? If they are dead, your external line is causing the problem. Plug a corded phone into the Test socket and dial 1 digit, can you hear any noise? If you can report it to your phone rental provider as a noisy voice line. Do not mention broadband, unless your rental is with Sky.

If you have the DG834GT as your profile says, go here and take your Detailed stats after running for a few hours, then post them here. -
Mel's Notes: Dg834gt-1skuk

[pntalbot8]

I`m on `Mid` living 1.5 miles from Exchange and get:

ADSL Link Downstream Upstream
Connection Speed 8096 kbps 416 kbps
Line Attenuation 35.0 db 21.5 db
Noise Margin 7.3 db 13.0 db

My Regular Speed is 7 mg-- Down
332 kbps -- Up
Computer set up at Main Socket.
Fast enough for me.

[hotmustard]

There's no noise from the test socket, but my extensions are dead. Do I need to contact Sky who I pay line rental to?

Thanks

[Isitme]

You will first have to go through the 'slow connection' trouble-shooting, with you router plugged into the Test socket, with Sky's Tier 1 support. They should go through the checks then pass you to CST who will do further checks. They will probably send you another router, which may or may not help or as you have Sky line rental, they may request a health check be made on your line. Make sure you tell them you have Sky rental, it may help.

[hotmustard]

Thanks Isitme

I ran a couple of things on Mel's notes and it's improved slightly. Should I click all the buttons there?!

Uptime 80469.13 79923.14
Wan up 80431.91 79890.17
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5056 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.6 14.0
Attn(dB): 32.0 21.5
Pwr(dBm): 19.8 0.9
Max(Kbps): 5632 1248
Rate (Kbps): 5056 416

[Isitme]

No, just the Detailed stats. Copy and paste the full result here.

[hotmustard]

ppp0 Link encap:Point-Point Protocol
inet addr:90.217.150.50 P-t-P:87.87.250.91 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:722 errors:0 dropped:0 overruns:0 frame:0
TX packets:810 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:474629 (463.5 KiB) TX bytes:418651 (408.8 KiB)

Uptime 81385.66 80805.09
Wan up 81109.62 80537.03
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4992 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.6 13.0
Attn(dB): 32.0 21.5
Pwr(dBm): 19.8 0.9
Max(Kbps): 5664 1248
Rate (Kbps): 4992 416
G.dmt framing
K: 157(0) 14
R: 16 16
S: 1 16
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 130 14
M: 1 16
T: 1 1
R: 16 16
S: 1.1221 17.0666
L: 1048 120
D: 64 8
Counters
SF: 20235 20176
SFErr: 0 0
RS: 1376046 85748
RSCorr: 426 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 4050650 0
Data Cells: 10346 0
Drop Cells: 0
Bit Errors: 0 0

ES: 3 0
SES: 2 0
UAS: 168 0
AS: 344

INP: 3.90 4.26
PER: 1.96 1.86
delay: 17.95 34.13
OR: 28.51 30.00

Bitswap: 0 0

Total time = 22 hours 36 min 25 sec
SF = 4771198
CRC = 923
LOS = 2
LOF = 18
ES = 3
Latest 1 day time = 22 hours 36 min 25 sec
SF = 4771198
CRC = 923
LOS = 2
LOF = 18
ES = 3
Latest 15 minutes time = 6 min 25 sec
SF = 20412
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 48846
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 47493
CRC = 458
LOS = 1
LOF = 9
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 1
Last Retrain Reason: 1