Should I worry yet?..

[Some_Bl0ke]

Hi,

Clueless person here. I have recently changed my ISP from BT to Sky's max package, and it became active this time last week. I was aware that I would only be able to get speeds of 3MB where I live, I just wanted it for unlimited downloads.

When I was with BT, my average kind of speeds from speedtest.net were around:

Download 2500 kbps
Upload 300 kps
Ping 40

These were always pretty consistent.

I have ran a few speedtests since the change over, and now they're averaging more like:

Download 700-1142 (average of 1000)
Upload 250 (but has gone from 100 to over 600)
Ping 150 (but has gone to over 600)

I was told about some '10 day period' where they try to figure the best speed for your connection, but wasn't sure if this was just something they have to say anyway to cover themselves. I've read mixed views on this.

Seeing as you only get 8 days to cancel, and they say you have to wait 10 days to work out your best connection, I'm a little concerned as what to do. Should I see what happens after 10 days? If the connection stays at the currect speed I think I'd rather cancel.

I mainly use the connection for online gaming, and at the moment I'm getting a lot of lag.

Please note that I have very limited knowledge with all things to do with broadband!

Thanks for any replies!

Ian

[reddwarfcrew]

There's no 10 day period on base/mid/max, only connect.

Are you wired/wireless?

Is the router plugged into the main BT socket or an extension socket?

[Some_Bl0ke]

Thanks for your reply!

I'm using a wired connection and and it's going into the houses master socket.

[reddwarfcrew]

Can you:

a) post your router stats (go to 192.168.0.1 username: admin, pw: sky and press that STATS button)
b) take the faceplate off the main socket and connect the router to the TEST socket that will be underneath the faceplate.

[Some_Bl0ke]

Okay here are my router stats:

http://192.168.0.1/setup.cgi?next_file=system.html

I hope this is how you wanted them... (sorry if not!)

That was going through the normal socket.. did you want me to do that or to post the stats from the test socket?

Please bear with me as I say I'm clueless with all this, I don't even use PC's much. Thanks!

[reddwarfcrew]

you'll need to copy and paste the stats as opposed to providing the link please.

[Some_Bl0ke]

System Up Time: 01:49:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1487 1746 0 627 2163 00:13:01
LAN 100M/Full 60479 40910 0 11275 1272 01:49:12
WLAN 11M/54M 542 0 0 14 0 01:48:59
ADSL Link Downstream Upstream
Connection Speed 1120 kbps 768 kbps
Line Attenuation 44 db 13 db
Noise Margin 7 db 10 db

Sorry about the fact they seem all over the place! When I was copying them it wouldn't even let me scroll down the window...

Anyhoo, there they be!

[reddwarfcrew]

right, they aren't good.

Now do the same, but this time using the TEST socket that you will find when you remove the faceplate off the BT master socket

[Some_Bl0ke]

System Up Time: 01:59:10
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 11 3 0 29 3 00:00:17
LAN 100M/Full 62119 42136 0 10515 1211 01:59:06
WLAN 11M/54M 609 0 0 15 0 01:58:53
ADSL Link Downstream Upstream
Connection Speed 5312 kbps 768 kbps
Line Attenuation 45 db 13 db
Noise Margin 4 db 13 db

Thee you go mate. I've immediately noticed the download speed difference...

[reddwarfcrew]

They look better. Noise Margin is a bit low at 4db, so you'll have to see how it holds. Did you reboot the router or just unplug and replug in the modem cable?

You now need a more permanent solution which is an ADSL nation faceplate to replace the BT faceplate:

ADSL Nation LTD.