Very Very slow download speeds

richje100 · 03-07-08, 08:51 AM

would this cap be why im only seeing 400kps?
ive tried 3 different speed test sites & they are saying the same speed.
if it is capped, can i get it removed? also, they said as ill running approx 5mtr ext cable from my master socket to the router, it should speed up after 48hrs if i go wireless & plug router straight into the master socket, is this right?

dsldude · 03-07-08, 11:16 AM

Can you post your stats with the router in the master socket please,
idealy you should keep router in the master socket and use a 5m ethernet
cable instead wireless should be a last option really as it has its own set of
issues

Also is your phone line sorted now, there is no point calling sky to remove
speed caps if you have any noise on your line otherwise you will end up with
dropouts.

richje100 · 03-07-08, 08:45 PM

ppp0 Link encap:Point-Point Protocol
inet addr:90.194.105.38 P-t-P:82.108.0.75 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:12242 errors:0 dropped:0 overruns:0 frame:0
TX packets:10314 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:11295139 (10.7 MiB) TX bytes:2337177 (2.2 MiB)

Uptime 43005.39 42911.34
Wan up 40286.82 40237.71
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 704 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 26.0 20.0
Attn(dB): 54.0 31.5
Pwr(dBm): 16.2 12.3
Max(Kbps): 960 1064
Rate (Kbps): 704 448
G.dmt framing
K: 23(0) 15
R: 16 16
S: 8 8
D: 4 4
ADSL2 framing
MSGc: 1 1
B: 57 15
M: 4 8
T: 1 1
R: 16 16
S: 4.2758 9.0000
L: 464 128
D: 8 4
Counters
SF: 1723093 1723138
SFErr: 43 0
RS: 14646298 14645653
RSCorr: 803 0
RSUnCorr: 112 0

HEC: 40 0
OCD: 0 0
LCD: 0 0
Total Cells: 48637977 0
Data Cells: 267964 0
Drop Cells: 0
Bit Errors: 0 0

ES: 116 0
SES: 9 0
UAS: 24 0
AS: 29294

INP: 1.10 2.00
PER: 1.87 1.96
delay: 8.55 9.00
OR: 29.93 28.44

Bitswap: 0 0

Total time = 11 hours 56 min 45 sec
SF = 2527675
CRC = 1077
LOS = 1
LOF = 9
ES = 116
Latest 1 day time = 11 hours 56 min 45 sec
SF = 2527675
CRC = 1077
LOS = 1
LOF = 9
ES = 116
Latest 15 minutes time = 11 min 45 sec
SF = 41418
CRC = 1
LOS = 0
LOF = 0
ES = 1
Previous 15 minutes time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52982
CRC = 1
LOS = 0
LOF = 0
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 1
Last Retrain Reason: 1

Does this help in diagnosing? why do they cap people & can i get this lifted?

dsldude · 03-07-08, 09:02 PM

It seems to me you had or still have a line issue, if your sure the
line is okey now keep the router in the main socket and call sky

They have probably capped the line when you called last to try to
give you a stable connection, but going from your stats if you leave
the router where it is and have no intermittent line noise then with
the cap lifted you should get around 3-4mb

richje100 · 03-07-08, 11:41 PM

ive now got this:

ppp0 Link encap:Point-Point Protocol
inet addr:90.197.226.36 P-t-P:82.108.0.75 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:17767 errors:0 dropped:0 overruns:0 frame:0
TX packets:14773 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:15851881 (15.1 MiB) TX bytes:3323088 (3.1 MiB)

Uptime 9327.03 9226.24
Wan up 25.29 13.84
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 1728 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 20.0
Attn(dB): 54.0 31.5
Pwr(dBm): 16.6 12.2
Max(Kbps): 1888 1072
Rate (Kbps): 1728 448
G.dmt framing
K: 55(0) 15
R: 16 16
S: 4 8
D: 8 4
ADSL2 framing
MSGc: 1 1
B: 59 15
M: 4 8
T: 1 1
R: 16 16
S: 4.2666 9.0000
L: 480 128
D: 8 4
Counters
SF: 91626 91627
SFErr: 7 0
RS: 1557646 777826
RSCorr: 174 0
RSUnCorr: 30 0

HEC: 6 0
OCD: 0 0
LCD: 0 0
Total Cells: 6348254 0
Data Cells: 202896 0
Drop Cells: 0
Bit Errors: 0 0

ES: 31 0
SES: 8 0
UAS: 24 0
AS: 1557

INP: 1.06 2.00
PER: 1.86 1.96
delay: 8.53 9.00
OR: 30.00 28.44

Bitswap: 0 0

Total time = 2 hours 35 min 26 sec
SF = 546633
CRC = 958
LOS = 1
LOF = 9
ES = 31
Latest 1 day time = 2 hours 35 min 26 sec
SF = 546633
CRC = 958
LOS = 1
LOF = 9
ES = 31
Latest 15 minutes time = 5 min 26 sec
SF = 19175
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52982
CRC = 7
LOS = 0
LOF = 0
ES = 6
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52037
CRC = 928
LOS = 1
LOF = 9
ES = 11
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52864
CRC = 9
LOS = 0
LOF = 0
ES = 4
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52982
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 1
Last Retrain Reason: 1

Will sky remove the cap if i ask them or will they keep it on there due to trafiic etc?

dsldude · 04-07-08, 02:27 PM

You really need to call them and complain your speed has dropped
you might have DLM ongoing on that line at the moment which would
explain the speed changes

So call Sky make sure you make it clear that the router is in the test
socket fight your way to CST and see if they will set your target noise margin
to around 7db

and call between 4-11 as theres more uk agents working

richje100 · 05-07-08, 02:56 PM

Ive just moved my master socket to where the line comes into the house with a faceoff box. i cant use the test socket on it though for some reason as my cable has 5 wires, my dads one is just connected with a solid orange wire & one solid blue wire. ive connected all 4 of them to the bottom half which you can remove.

this is now what ime getting:

Uptime 984.54 950.35
Wan up 385.37 368.85
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 2400 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 10.8 20.0
Attn(dB): 54.0 31.5
Pwr(dBm): 18.3 12.1
Max(Kbps): 2688 1080
Rate (Kbps): 2400 448
G.dmt framing
K: 76(0) 15
R: 16 16
S: 2 8
D: 16 4
ADSL2 framing
MSGc: 1 1
B: 91 15
M: 2 8
T: 1 1
R: 16 16
S: 2.1739 9.0000
L: 736 128
D: 16 4
Counters
SF: 23186 23126
SFErr: 0 0
RS: 788336 196571
RSCorr: 6 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 2231296 0
Data Cells: 219151 0
Drop Cells: 0
Bit Errors: 0 0

ES: 40 0
SES: 37 0
UAS: 207 0
AS: 394

INP: 1.39 2.00
PER: 1.90 1.96
delay: 8.69 9.00
OR: 29.44 28.44

Bitswap: 0 0

Total time = 16 min 24 sec
SF = 39995
CRC = 3501
LOS = 33
LOF = 59
ES = 40
Latest 1 day time = 16 min 24 sec
SF = 39995
CRC = 3501
LOS = 33
LOF = 59
ES = 40
Latest 15 minutes time = 1 min 24 sec
SF = 4956
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 35039
CRC = 3501
LOS = 33
LOF = 59
ES = 40
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 1
Last Retrain Reason: 1

Is this getting any better? ive also put my router going to the master socket with my phone & running wireless to the pc upstairs.

i know im a pain, but i do appreciate your help. btw, the old master socket didnt have a removable faceplate but was also connected using all the wires.

thanks

dsldude · 05-07-08, 09:31 PM

If I understand you have connected the incoming cables to the faceplate
not to the A&B terminals thats bad, have you bought a new NTE5 master socket?

if so you need to find the active two cables on the BT cable and connect them to the A&B terminals these will be the cables
you have in 2 and 5 in the faceplate then remove the other cables from the faceplate as there unused