Speed tests and how to get better resultsThis is a discussion on, Optimising your Broadband Connection within the Sky Broadband help and support forum; I thought that could be the problem too, tried all the OS's and none of them work, still get the ...
Thanks for that, that speedtest is the best one I've seen.
fyi - it appears the fault is at the main socket to the house, removing the face plate and plugging directly into the socket behind the faceplate increased the speed download speed from 600kb to 6mb, all I have to do now is get BT to fix it.
Sky told me to report it to BT, BT sent me back to Sky who have escalated it to tier 2 and supposedly need to get BT wholesale involved.
One comment in praise of Sky is that every time I called them yesterday the phone was answered first time by a human with no queueing.
One wierd thing is that putting the wiring back together and returning the original dodgy setup has seen a marked improvement - 2MB download speed which is a fourfold speed increase, makes you wonder if Sky or BT have tweaked something at the backend now I've complained ???
Poor wiring on the customer side of the BT mastersocket is a really common cause of poor connection speeds. Just by moving the socket you may have improved a slightly dodgy connection.
Of course BT will come and fit a nice new (hopefully filtered) faceplate. If it's to fix a voice fault then it will be free. If it's because you asked them to then it will cost somewhere between £65 and £135.
Alternatively you could do it yourself. There's not much more to it than you've already done - unscrew the faceplate, connect up the new one (push fit any extension wires with a cheap Krone tool), screw it to the socket. It will take you 5 minutes and cost <£15.
You'll find plenty of information on the cabling and faceplate sub forum.
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