Optimising your Broadband Connection

[rayrad]

apologies for being a technical idiot

but will this work on a mac?

cheers
ray

[Keiran2K8]

This is the MAC Version; http://www.versiontracker.com/php/dl...imizer-1.5.tgz

[kevinyetfongcheung]

Hi, I'm new to the forum and this is my first post.
I've just joined sky's max broadband package and on running the speedtest at http://www.speedtest.bbmax.co.uk/ mentioned earlier in the thread and am getting download speeds of between 500 and 600 kbps. Is it just me or should I be getting much higher speeds. I ran the tcp optimizer and it has no effect. I don't even get anywhere near that when I tried to download the ftp link mentioned earlier in the thread or downloading large files from very large servers such as the apple website, around 35-80kbps.
Here are my stats from the router.
I would be very grateful if anyone could offer any advice.

System Up Time 00:34:30
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 30099 40166 0 5309 22958 00:33:55
LAN 10M/100M 288 0 0 29 0 00:34:28
WLAN 11M/54M 40919 30767 0 23122 5491 00:34:18


ADSL Link Downstream Upstream
Connection Speed 7645 kbps 764 kbps
Line Attenuation 19.0 db 11.5 db
Noise Margin 17.1 db 13.5 db

[Saturday]

That's very odd. There are two things going on here:

Your router is connecting at 7645kbps. With an attenuation of 19db and noise margin of 17.1db you should easily be getting double this. Either there is a line/equipment/exchange problem or, more likely, Sky have capped you for some reason.

Despite your router being connected at 7645kbps you are getting download speeds of only 35-600kbps from a variety of speedtest sites (or similar). That's more difficult to diagnose as it could be a problem with any part of the chain between and including your PC, the Sky network and the wider internet.

In light of the first point I'd start with asking Sky what's going on with your connection. Don't be fobbed off by Tier 1 that this is all your line can handle. Insist on talking to Tier 3. You might get put through, if not they will raise a ticket and call you back (hopefully). Alternatively email them at broadbandtechnicalsupport@bskyb.com for a faster response (24h) though obviously a conversation would be better.

Sorry there's no magic answer but personally I don't see the point of asking you to try a shed load of different things until the impact of whatever Sky have done has been eliminated.

[kevinyetfongcheung]

Thanks I'll give them a ring today, but another thing is that even though the router is telling me that i'm connected at 7645kbps, shouldn't this be higher seeing as I'm on the max package?

[Saturday]

Yes it should be. That's why I said:

Originally Posted by Saturday

Your router is connecting at 7645kbps. With an attenuation of 19db and noise margin of 17.1db you should easily be getting double this. Either there is a line/equipment/exchange problem or, more likely, Sky have capped you for some reason.

Your connection speed is determined by a combination of line attenuation and noise margin. Both of these figures for you are excellent.

This might help with an explanation of how this works.

[jgrant500]

Used the optimiser from the download has incresed my speed of download by 100%

thanks

[Koala5]

Ok silly question again!! Where do I find the speed check screen shown earlier in this thread? is it in the program you download? My router says connected at 8mb, but this dosen't seem to mean much because my downloads are no quicker than my 2mb BT connection was?