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    How long does it take to get a reply to emails sent to Sky?

    This is a discussion on How long does it take to get a reply to emails sent to Sky? within the Speak to the staff forums, part of the Website news category; I have sent two emails in the last couple of days to Sky regarding my slow cpeed on Broadband. Have ...

    1. #1
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      How long does it take to get a reply to emails sent to Sky?

      I have sent two emails in the last couple of days to Sky regarding my slow cpeed on Broadband. Have had no reply apart from auto confirmation.
      I suppose I should ring but as I am hard of hearing it is difficult so that is why I used the email service but if noone rreads them why do they offer it?


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    3. #2
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      Re: How long does it take to get a reply to emails sent to Sky?

      I usually use the email route as well, it can take around a week sometimes for them to reply but don't forget they probably get a load of them so it will take time to get to yours but they do reply eventually.

    4. #3
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      Re: How long does it take to get a reply to emails sent to Sky?

      Have you tried the router in your test socket yet?

      Have been on Sky 2 weeks and the speed has gone down a lot?

      To be honest its pointless even speaking to them unless
      you can get your stats better, as the last ones you posted
      were showing no more speed available.

    5. #4
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      Re: How long does it take to get a reply to emails sent to Sky?

      Still cannot get at master socket. Have tried various screwdrivers. Asked a local telephone engineer but he charges 85 for hour and do not feel inclined to go that way!! A friend's son is away that might have been able to do it for me.[men are useful sometimes!]

      However, had an email back from Sky Help asking for various information which have completed and returned so hope to hear something more from them soon?

    6. #5
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      Re: How long does it take to get a reply to emails sent to Sky?

      Without using the master or test socket you won't get a solid result from Sky either, it is a basic and very important part of the diagnostic flow.

    7. #6
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      Re: How long does it take to get a reply to emails sent to Sky?

      Well, still waiting to hear anything more from Sky Help!

    8. #7
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      Re: How long does it take to get a reply to emails sent to Sky?

      Got reply and speed improved. Thank you.

     

     

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