this group is my last hope

[stevej58]

Hi

Do sky staff really read this forum ? If so I wonder could you help me ? as many of your colleagues are unable. On the 15th July, my phone line came back to BT, so I tried to order Broadband. By coincidence I signed up for mysky the same day, so that I could monitor my account etc. Sounds simple enough dosn't it ? - but this is where the nightmare begins. It would seem that when you register for mysky, the system automaticaly assigns your user name to a @sky.com email address. Which isn't in itself a problem, but the ordering system will now not process a broadband order for a customer with an @sky.com email address. Sky have accepted that this is a recognised problem and it is being worked on. Though you would think that the first thing they would do is make the mysky application process unable for those whom are NOT already broadband customers. Customers are falling in to this trap without knowing and it's causing a growing problem as you can imagine. To get back to my problem, I have called Sky more times than I can recall to ask them to bin my email address from my record so that I can order broadband, but it isn't so simple it seems that it needs to be done by a systems analyst. Only if my luck has changed considerably would one of those be reading this and perhaps sort it. I can be contacted for account detail by PM

Yours hoping for a miracle !!
Steve

PS I was with talktalk and so my existing BB service went when my line came back to BT

[richone54]

i hope someone can help, but have removed your email as all it will do is gain you a few thousand junk mail pages

[NewsreadeR]

Originally Posted by stevej58

Hi

Do sky staff really read this forum ? <<<< snip

PS I was with talktalk and so my existing BB service went when my line came back to BT

Hi

If you wish to PM myself with a contact number, a name, and your @sky.com address I will forward on for you to our contact at Sky. Hopefully they can help you afterwards.

[NewsreadeR]

This issue has now been resolved by Sky.

[Isitme]

Obviously a glitch in Sky's system. I know it has been fixed, but could this not have been done by simply logging in and changing the email address in your MySky Profile?

[Ron Barlow]

Originally Posted by NewsreadeR

Hi

If you wish to PM myself with a contact number, a name, and your @sky.com address I will forward on for you to our contact at Sky. Hopefully they can help you afterwards.

I have hijacked this mail shot because I am desperate. I have but recently joined this group and I am desperate what I need is an address telephone number fax or e-mail. My reasons are that I have been rying since August 2008 to get Sky to resolve a problem with what appatemtly is a wise spread nuisance buzzing from my Sky+ box. This is only three months old and has been a problem from day one. I have written three letters e-mailed once and phoned sixteen times all I get is unkept promises. It seem that by their admission they have made an error on my account and all contact is blocked. Further more I dont know what PM means or what your address is but mine is Name Ron Barlow Contact number 0161 removed e-mail removed@sky.com. My next reluctant move is to cancell the contract with Sky which I do NOT want to do Help please


Admin note:

I have removed your personal details and sent an email to Sky for you.

[Smithy99]

For your own sake REMOVE you contact details from the PUBLIC forum, you will get nothig but spam etc.

To PM (personal message) click their username then use the PM button, that will send your message to that person and not the world.