Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    this group is my last hope

    This is a discussion on this group is my last hope within the Speak to the staff forums, part of the Website news category; Hi Do sky staff really read this forum ? If so I wonder could you help me ? as many ...

    1. #1
      stevej58's Avatar
      stevej58 is offline Sky User Member
      Exchange: 01282
      Broadband ISP: Base
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Jun 2008
      Posts
      33
      Thanks
      0
      Thanked 0 Times in 0 Posts

      this group is my last hope

      Hi

      Do sky staff really read this forum ? If so I wonder could you help me ? as many of your colleagues are unable. On the 15th July, my phone line came back to BT, so I tried to order Broadband. By coincidence I signed up for mysky the same day, so that I could monitor my account etc. Sounds simple enough dosn't it ? - but this is where the nightmare begins. It would seem that when you register for mysky, the system automaticaly assigns your user name to a @sky.com email address. Which isn't in itself a problem, but the ordering system will now not process a broadband order for a customer with an @sky.com email address. Sky have accepted that this is a recognised problem and it is being worked on. Though you would think that the first thing they would do is make the mysky application process unable for those whom are NOT already broadband customers. Customers are falling in to this trap without knowing and it's causing a growing problem as you can imagine. To get back to my problem, I have called Sky more times than I can recall to ask them to bin my email address from my record so that I can order broadband, but it isn't so simple it seems that it needs to be done by a systems analyst. Only if my luck has changed considerably would one of those be reading this and perhaps sort it. I can be contacted for account detail by PM

      Yours hoping for a miracle !!
      Steve

      PS I was with talktalk and so my existing BB service went when my line came back to BT
      Last edited by richone54; 24-07-08 at 10:38 PM.


    2. Advertisement
    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: this group is my last hope

      i hope someone can help, but have removed your email as all it will do is gain you a few thousand junk mail pages

    4. #3
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: this group is my last hope

      Quote Originally Posted by stevej58 View Post
      Hi

      Do sky staff really read this forum ? <<<< snip

      PS I was with talktalk and so my existing BB service went when my line came back to BT
      Hi

      If you wish to PM myself with a contact number, a name, and your @sky.com address I will forward on for you to our contact at Sky. Hopefully they can help you afterwards.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: this group is my last hope

      This issue has now been resolved by Sky.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: this group is my last hope

      Obviously a glitch in Sky's system. I know it has been fixed, but could this not have been done by simply logging in and changing the email address in your MySky Profile?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Ron Barlow's Avatar
      Ron Barlow is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2008
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: this group is my last hope

      Quote Originally Posted by NewsreadeR View Post
      Hi

      If you wish to PM myself with a contact number, a name, and your @sky.com address I will forward on for you to our contact at Sky. Hopefully they can help you afterwards.
      I have hijacked this mail shot because I am desperate. I have but recently joined this group and I am desperate what I need is an address telephone number fax or e-mail. My reasons are that I have been rying since August 2008 to get Sky to resolve a problem with what appatemtly is a wise spread nuisance buzzing from my Sky+ box. This is only three months old and has been a problem from day one. I have written three letters e-mailed once and phoned sixteen times all I get is unkept promises. It seem that by their admission they have made an error on my account and all contact is blocked. Further more I dont know what PM means or what your address is but mine is Name Ron Barlow Contact number 0161 removed e-mail removed@sky.com. My next reluctant move is to cancell the contract with Sky which I do NOT want to do Help please


      Admin note:

      I have removed your personal details and sent an email to Sky for you.
      Last edited by NewsreadeR; 19-11-08 at 02:03 PM.

    8. #7
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: this group is my last hope

      For your own sake REMOVE you contact details from the PUBLIC forum, you will get nothig but spam etc.

      To PM (personal message) click their username then use the PM button, that will send your message to that person and not the world.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION