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    Problem sending emails (SMTP) using skyuser server

    This is a discussion on Problem sending emails (SMTP) using skyuser server within the SkyUser Mail / SMTP forums, part of the Community channel category; Looks like a few others having same problem? I am not able to send emails from an external email address ...

    1. #1
      stevep1000's Avatar
      stevep1000 is offline Sky User Member
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      Problem sending emails (SMTP) using skyuser server

      Looks like a few others having same problem?

      I am not able to send emails from an external email address

      Been sending for years but today (27/01/2014) cannot send?

      Current settings

      Outlook 2010
      SMTP server = mail.skyusermail.com
      'advanced'
      SMTP port 25
      SSL

      Have checked other similar threads and have tried changing ports to 465, changed smtp server to smtp.tools.sky.com, knocked off SSL. None work so have reset settings back to current settings

      This is the outlook error message-

      Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

      Any help/advice welcome

      Cheers
      Steve


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    3. #2
      katewells's Avatar
      katewells is offline Sky User Member
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      Re: Problem sending emails (SMTP) using skyuser server

      I have also been using this outgoing mail server for years and in the past when its gone down I've sent messages to one of the administrators who have sorted it out. I've sent another message just now so will post again when I get a response.

      Thanks, Kate

    4. #3
      rog998's Avatar
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      Re: Problem sending emails (SMTP) using skyuser server

      same problem here but i am able to send my @sky email! all through outlook

    5. #4
      stevep1000's Avatar
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      Re: Problem sending emails (SMTP) using skyuser server

      Quote Originally Posted by stevep1000 View Post
      Looks like a few others having same problem?

      I am not able to send emails from an external email address

      Been sending for years but today (27/01/2014) cannot send?

      Current settings

      Outlook 2010
      SMTP server = mail.skyusermail.com
      'advanced'
      SMTP port 25
      SSL

      Have checked other similar threads and have tried changing ports to 465, changed smtp server to smtp.tools.sky.com, knocked off SSL. None work so have reset settings back to current settings

      This is the outlook error message-

      Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

      Any help/advice welcome

      Cheers
      Steve
      Just tried another test email with my original settings and it has sent fine - Looks like someone at sky has fixed their smtp server - many thanks whover you are :-)

      Steve

    6. #5
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Problem sending emails (SMTP) using skyuser server

      SatDish has been in and fixed it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      Re: Problem sending emails (SMTP) using skyuser server

      Yes having the same problem sending mail not getting to mail boxes outside my server is the smtp server down ?. If you ping mail.skyusermail.com the reply come back ok. Hope it's back on in the morning.

    8. #7
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      Re: Problem sending emails (SMTP) using skyuser server

      Quote Originally Posted by Scubbie View Post
      SatDish has been in and fixed it.
      I'm still having the same issue ?

    9. #8
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      Re: Problem sending emails (SMTP) using skyuser server

      Server must have locked up as I am unable to connect to it at present, but am working on it.
      "To help would be a great adventure"

    10. #9
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      Re: Problem sending emails (SMTP) using skyuser server

      I have been having same problems for a few days I think? Tonight it seemed to fix itself for about 40 mins as sent a few emails ok but since about 9:30 it won't send anymore. Can you poss send us a message when problem resolved?

      Thanks :-)

    11. #10
      mapman's Avatar
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      Re: Problem sending emails (SMTP) using skyuser server

      I've been having the same issue all day.

     

     
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