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    Is the Sky Usermail SMTP Outgoing Server Down?

    This is a discussion on Is the Sky Usermail SMTP Outgoing Server Down? within the SkyUser Mail / SMTP forums, part of the Community channel category; Hi Is the Sky Usermail SMTP Outgoing Server Down? I've had all the emails I've sent using Outlook bounce back ...

    1. #1
      Nunzio's Avatar
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      Is the Sky Usermail SMTP Outgoing Server Down?

      Hi

      Is the Sky Usermail SMTP Outgoing Server Down? I've had all the emails I've sent using Outlook bounce back to me tonight.

      Any insight appreciated - thanks

      N


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    3. #2
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      Re: Is the Sky Usermail SMTP Outgoing Server Down?

      Only the one report. Normally when this happens we see a few more reports.

      I have flagged this up for Ged's attention.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: Is the Sky Usermail SMTP Outgoing Server Down?

      Could I ask you to double check your computer please?

      I'm not sure who, but an initial investigation indicates that there is someone using the service for Spamming. I don't have the details about which account it is yet.

      Apparently the SkyUser SMTP Server has been blacklisted by some services already. This normally takes 7 days to clear.

      As a suggestion I use a combination of tools:


      • Anti-virus with linked tool to check incoming email messages
      • Advanced System Care
      • Malwarebytes Anti-Malware
      • Engaged brain (i.e. watch what links you click and emails you open and always stay alert)


      Ged has blocked the guilty account so further damage should no longer happen.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Is the Sky Usermail SMTP Outgoing Server Down?

      This might answer my question in the other thread with reference to sending to Hotmail accounts? Presume it will take 7 days before we can send then??

      Thanks

      Jess

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      Re: Is the Sky Usermail SMTP Outgoing Server Down?

      Sadly it does take a few days, I believe up to 7, for all the different servers to recognise that the SkyUser SMTP Server isn't a spammer source once more.

      Glenn and Ged have tried to quicken this in the past but that costs money.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Is the Sky Usermail SMTP Outgoing Server Down?

      Its been sporadic for me today. I sent a couple of messages this morning which got out but some this afternoon haven't arrived. Maybe I just need to be patient and see if it fixes itself over the next few days. thanks for the replies.

     

     

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