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    SMTP down??? having problems sending emails via sky user.mail server

    This is a discussion on SMTP down??? having problems sending emails via sky user.mail server within the SkyUser Mail / SMTP forums, part of the Community channel category; Since the 18/19th July been unable to send emails via the skyuser smtp server Is the server down, or is ...

    1. #1
      lms2k3's Avatar
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      SMTP down??? having problems sending emails via sky user.mail server

      Since the 18/19th July been unable to send emails via the skyuser smtp server

      Is the server down, or is it just my account there that's having problems?

      Tried to send emails from a Mac OS X 10.8.4 Outlook 2011 system, and also an older windows XP system using Office-XP\Outlook-XP. Both have same problem; can receive OK but not send...

      Both seem to send the email - but it never arrives; nor does it show in the sent box... Whereas it used to do both until a day or so ago...

      trvlr


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    3. #2
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Have you reported the problem on the Contact form as requested in the first post?
      How to apply for a SkyUser SMTP account

      The Postmaster may not see a complaint in a post, the form will bring it to his attention.

      TomD


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    4. #3
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Same problem here. Just noticed this evening. My wife has been trying to send an email to an email address this afternoon, but it hasn't been received, and there hasn't been an error message. Reported to webmaster.

      I can ping the server OK, and can send mail using a different smtp server.
      Last edited by Wingco; 21-07-13 at 06:25 PM.

    5. #4
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I had the same problem using Windows Live Mail. I deleted my Sky email account in WLM, and then added it again. Sending and receiving mails have been working ok since then.

    6. #5
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I think that this was a different issue hutchinsondave. There are a lot of issues at the present time with Yahoo accounts. I hope that it isn't creeping into the Sky email accounts.

      I am having to regularly sign into my Yahoo accounts in order to access them. Having set up a new laptop for a friend this week, I can safely say that there were issues with his accounts too.

      Neither of us are using the SkyUser SMTP Server.

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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Don't use any Sky email accounts. I assume it's not a widespread problem with Skyuser smtp. Which suggests it may be an authentication problem at the server side.

      I use Skyuser smtp on my main email account, so not being able to send is a big problem for me.
      Last edited by Wingco; 21-07-13 at 10:28 PM. Reason: word missing

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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I think I am having the same issue.

      Had wondered why I hadn't had a response to a couple of mails that I sent within the last day or two, but it looks as if they never actually got delivered. They show up in my "sent" folder on Outlook and my iPhone ok, and no error messages etc, but as far as I can tell they aren't actually being delivered.

      Anybody got any suggestions, or is it a widespread issue?

    9. #8
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I'm having the same issue with Skyusermail. The email is reported by Outlook as sent correctly, but never arrives. have tried it on PC and laptop, using different email accounts. Also tried the account tester in Outlook 2010 and it reports all is well. The test email just never arrives.

      Tried with a talktalk email account using pop/smtp. Checked talktalk were ok by sending via webmail. All email accounts still receive OK, so it's the Skyusermail SMTP that's the problem.

    10. #9
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I have sent a message to NewsReadeR via the form referred to in a response above. Also PM'd to same end... Awaiting a resolution - hopefully soon (er than later). Like others here I don't use the Sky mail account(s) - prefer to use my long standing bt account and so need the skyuser smtp service...

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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Same problem using Thunderbird on my Mac. I have been using my own email domain name (i.e. it's not a gmail or yahoo address) for past couple of years, but have just discovered that messages sent in past 2 or 3 days were not recieved, althought they appear as sent in Thunderbird. No problem recieving messages. Given the similarity of these complaints, I think there is an issue with the server. Where is the form for me to submit a request for action? Cheers. Andrew

     

     
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