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    SMTP down??? having problems sending emails via sky user.mail server

    This is a discussion on SMTP down??? having problems sending emails via sky user.mail server within the SkyUser Mail / SMTP forums, part of the Community channel category; Scubbie, Are you saying that with SKY moving to use Yahoo! mail, then they are allowing people to use other ...

    1. #31
      Ed_J's Avatar
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Scubbie,
      Are you saying that with SKY moving to use Yahoo! mail, then they are allowing people to use other SMTP servers rather than forcing their own? I have a freeserve mail account and the smtp.freeserve.co.uk didn't use to work for outgoing mail. Are you saying it will now, or it might now? Is it just a case of trying it and seeing whether it works or not?

      Thanks in advance.


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    3. #32
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Wingco's most recent comment may explain why my efforts to use the bt server don't appear to be very successful... I have (over the last 2-3 days) sent a series of regular test emails via M$-Office\Outlook using my bt.yahoo account login etc. - and set the smtp to mail.btinternet.com (as I indicated a little earlier).

      I haven't found them to be successful. They don't arrive... But can recall that when Sky dsl was still serviced by bt LLU it did work.

      Hopefully the good folks will soon resolve this one...

    4. #33
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Just done another test using a yahoo.com server (from the list Scubbie kindly provided). Initially used yahoo.co.uk - but that didn't work... Then used the yahoo.com version - and after providing my bt account login/password details my Mac Mini M$-Office\Outlook 2011 system sent it out OK. Sent a test to my bt account and one of my Hotmail accounts... Both arrived very quickly... And also two that failed using the yahoo.co.uk version also arrived - they of course still being the outbox when I changed to yahoo.com server...

      And a couple more tests a few mins apart - seem to work fine...

      At the least Scubbies suggestion offers a workaround - pending further input from the good people who keep the sky server going...

      mmm - gold stars to Scubbie...

    5. The Following User Says Thank You to lms2k3 For This Useful Post:

      Scubbie (24-07-13)

    6. #34
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      problems for me too with the skyusermail server. contacted the guys and hope it gets fixed soon. Was unable to use the workaround. I'm using a tesco.net account

    7. #35
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Morning Guys,

      Same issues for me. The only problem is that i may still have issues with the server once it is hopefully back up and running. I have played around with trying different options so much as i use the mail for business and was desperate to get it resolved, i now can't remember if i have the right password in the settings for the usermail server. Is the password the same password as my log in password for this site?

      Help me please.

      Ben

    8. #36
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      You password will ideally have been different to the passwrd you use to log into this forum. Specificlly the instructions ask you to provide a password that is not used by you anywhere else.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #37
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      I also have to use the Sky smtp service. I have no other way of sending from Outlook from my domain as opposed to using Hotmail then my emails come up as 'on behalf of' which doesn't look professional as someone else said. At the moment I am replying to everyone from my BlackBerry! Hope it gets sorted soon. I have filled in the contact form / problem reporting.
      puppet likes this.

    10. #38
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Good news folks!

      Ged has managed to restart the server. Could someone please confirm all is well once more please?

      Sorry that this has taken so long to resolve. Please accept our apologies.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #39
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      Just had a very quick try and looks good.

      Thanks to all who helped resolve this.

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      Scubbie (24-07-13)

    13. #40
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      Re: SMTP down??? having problems sending emails via sky user.mail server

      fyi - I retested using yahoo smtp server - using the .co.uk version; as yesterday that one didn't work for my bt account - only the .com one appeared to work...

      Pleased to say that it does work using the yahoo.co.uk version (as well as the yahoo.com version). I think I had "sumat" incorrectly entered yesterday in terms of login/password info for the .co.uk test... But again know that both the .co.uk and .com versions work with bt accounts...

      Also confirmed the skyuser server is now OK...

      Many thanks to "Ged" who dun wot wuz needed to be dun...

      One useful lesson here.. If the sky user server does go "awol" again... one may have resource to other servers in some cases (in the list provided by Scubbie); yahoo versions at least for those using bt (or other yahoo allied) accounts?

     

     
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