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    iPad Will Not Send email from Sky Account

    This is a discussion on iPad Will Not Send email from Sky Account within the SkyUser Mail / SMTP forums, part of the Community channel category; Hi - 1st post so please bear with me! I've got three different Sky email accounts. Two work ok but ...

    1. #1
      skw's Avatar
      skw
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      iPad Will Not Send email from Sky Account

      Hi - 1st post so please bear with me!

      I've got three different Sky email accounts. Two work ok but the other will not send mail. I've:-
      • Checked settings against the other accounts that are sending mail correctly
      • Accessed the account via web browser to prove password
      • Changed password on account and iPad client - verified by accessing through browser again
      • Deleted the account (several times) on the iPad client then added again
      • Restarted the iPad
      • Checked the SMTP server list and added another with the details for the account
      • Turned SMTP servers on/off in various configurations
      • Searched Forums for Sky and iPad with no success


      When I've recreated the account the first time I try send something a dialogue box appears saying:-
      The user name or password for "xx@sky.com@smtp.tools.sky.com" is incorrect

      I don't know if it's usual to have the email address and SMTP combined in this way.

      After deleting a corrupt SMTP Server I managed to send mail from this account yesterday but now it's not working again.

      I've checked the SMTP servers again and can't see anything wrong.

      Any help would be appreciated!


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    3. #2
      seawright's Avatar
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      Re: iPad Will Not Send email from Sky Account

      Will the errant account allow you to send mail using the webmail interface?

    4. #3
      skw's Avatar
      skw
      skw is offline Sky User Member
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      Re: iPad Will Not Send email from Sky Account

      Quote Originally Posted by seawright View Post
      Will the errant account allow you to send mail using the webmail interface?
      Seawright

      Yes, I can send mail through the browser. It's only on the iPad client I'm having trouble.

     

     

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