Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8
    Like Tree1Likes
    • 1 Post By gabster99

    Email sending error - smtp server

    This is a discussion on Email sending error - smtp server within the SkyUser Mail / SMTP forums, part of the Community channel category; Hi guys, I've set up a new account as I registered some time ago and not sure which email address ...

    1. #1
      gabster99's Avatar
      gabster99 is offline Sky User Member
      Exchange: 0161428
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Email sending error - smtp server

      Hi guys,

      I've set up a new account as I registered some time ago and not sure which email address I used. My parents have been gratefully using your smtp server for quite some time until a couple of days ago when they got the following errors when sending;
      An unknown error has occurred. Account: 'Philip', Server: 'mail.skyusermail.com', Protocol: SMTP, Server Response: '421 Cannot establish TLS with SMTP server 77.240.11.49:25, SSL_connect error 336032784', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

      Receiving email works fine.

      I've scoured your posts and cant find anything in their spyware which scans emails, which i saw was a problem recentyly.

      Any ideas to get them back up and running?

      Thanks


    2. Advertisement
    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,212
      Thanks
      108
      Thanked 377 Times in 305 Posts
      Blog Entries
      48

      Re: Email sending error - smtp server

      Are they using Avast?

      Mail server problem - 04/07/2012




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    4. #3
      gabster99's Avatar
      gabster99 is offline Sky User Member
      Exchange: 0161428
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email sending error - smtp server

      No its something called Super Anti Spyware Free Edition

    5. #4
      gabster99's Avatar
      gabster99 is offline Sky User Member
      Exchange: 0161428
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email sending error - smtp server

      My apologies, my mother has just told me she is also using AVAST!
      Just found the settings and sorted.
      Apologies for wasting your time.

    6. #5
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,212
      Thanks
      108
      Thanked 377 Times in 305 Posts
      Blog Entries
      48

      Re: Email sending error - smtp server

      No worries, one thing you could try is port 465 instead of 25 - And let me know if that resolves it.

      We are struggling to find a fix for Avast, but it is being looked at.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    7. #6
      gabster99's Avatar
      gabster99 is offline Sky User Member
      Exchange: 0161428
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jul 2012
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email sending error - smtp server

      Thanks. Tried 465 but then got an Avast message saying a secure connection was detected between me and skyuser IP. Asked me to disable the secure connection in the mail program, which is actually not selected.
      I've reverted to 25 and disabled the outgoing mail scan.
      Thanks again
      NewsreadeR likes this.

    8. #7
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,212
      Thanks
      108
      Thanked 377 Times in 305 Posts
      Blog Entries
      48

      Re: Email sending error - smtp server

      We will post an announcement once we finally suss out what it is Avast doesn't like.

      We do not really support SSL and the server uses a self generated one, which Avast would appear to take a dislike to.

      I think we may at some point buy a SSL cert and hopefully that will resolve it.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    9. #8
      Wingco's Avatar
      Wingco is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Jun 2008
      Posts
      296
      Thanks
      19
      Thanked 6 Times in 6 Posts

      Re: Email sending error - smtp server

      One of Avasts's latest program updates has borked it again. It's easily fixed by unticking "scan outgoing mail" in the "Mail Shield". But as you say it's a pain.

    10. The Following User Says Thank You to Wingco For This Useful Post:

      jabbah57 (16-08-12)

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION