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    sky plus sound very quiet

    This is a discussion on sky plus sound very quiet within the Sky+ forums, part of the Sky & Sky+ TV category; just all of a sudden my sky is very quiet, i've gone to the sound settings in the box and ...

    1. #1
      crocit's Avatar
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      Unhappy sky plus sound very quiet

      just all of a sudden my sky is very quiet, i've gone to the sound settings in the box and checked the sound on full there, done system reset, via on the menu on box and manual by unplugging and holding left and fight together, ive bought a new scart lead, took aerial out and blown in the and plugged back, my xbox on tv has normal sound.

      its a pace. model 6.3.16 version 9f2202. EPG sofware = 5.07.u what the hells gone wrong, please help :-(


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    3. #2
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      Re: sky plus sound very quiet

      Have you tried plugging it into another SCART socket on the TV end just to rule that out?

    4. #3
      crocit's Avatar
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      Re: sky plus sound very quiet

      yes plugged into both scarts in back of the box, and only one at back of tv, even tried trying on a different tv, still quiet, even system setup sound settings are on full.

    5. #4
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      Re: sky plus sound very quiet

      ok sorted, emailed sky, they said fone a number and an engineerer will replace the box, do they charge for this?

    6. #5
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      Re: sky plus sound very quiet

      Quote Originally Posted by crocit View Post
      just all of a sudden my sky is very quiet, i've gone to the sound settings in the box and checked the sound on full there, done system reset, via on the menu on box and manual by unplugging and holding left and fight together, ive bought a new scart lead, took aerial out and blown in the and plugged back, my xbox on tv has normal sound.

      its a pace. model 6.3.16 version 9f2202. EPG sofware = 5.07.u what the hells gone wrong, please help :-(
      Have you recently upgraded from the old EPG to the new EPG? If so, this could be the reason why it is quiet. The volume control that was present in the sound settings in the old EPG has been removed in the new EPG, and the volume is much quieter.

      Quote Originally Posted by crocit View Post
      ok sorted, emailed sky, they said fone a number and an engineerer will replace the box, do they charge for this?
      How long have you had the sky box? If it is less than 12 months then the call out should be free. If not, it will be 65 unless you have an extended warranty on the box. They will give you a refurbished box with a limited warranty.

    7. #6
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      Re: sky plus sound very quiet

      have no idea how to upgrade the EPG. but i will search it up! and i'm not sure how long i have the sky plus box, i know roughly a year, maybe it'll be on my sky.com account, and i will have a look, thanx

    8. #7
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      Re: sky plus sound very quiet

      ok, the EPG wont upgrade, the taking card, then plug socket out and holding back up on the box, then plugging back in. i kept holding back up for 2 minutes, nothing happened o the circle lights on the box! i didnt plug the plug back in till after a minute, so does that mean the box has gone wrong?

    9. #8
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      Re: sky plus sound very quiet

      Quote Originally Posted by crocit View Post
      ok, the EPG wont upgrade, the taking card, then plug socket out and holding back up on the box, then plugging back in. i kept holding back up for 2 minutes, nothing happened o the circle lights on the box! i didnt plug the plug back in till after a minute, so does that mean the box has gone wrong?
      Quote Originally Posted by reddwarfcrew View Post
      I assume its the same as normal:

      Power off at mains
      Hold down back up buttom on front of box
      Power back on at mains
      When download message appears on screen, let go of back up button.
      Make sure the TV is tuned in to the Sky channel first so that you can see the on-screen message. As soon as you see it, let go of the Backup button. Do not disturb the mains or satellite feeds whilst the update is in progress, which should take about 10 minutes. Then the box will restart and you can use it.

    10. #9
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      Re: sky plus sound very quiet

      I'm just wondering if the OP was able to sort the issue - I'm currently experiencing exactly the same problem.

     

     

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