Advice re Sky Plus Upgrade

[skydance]

Hello,

I wonder if anyone can help please. I presently have a 'full' package with sky operating on the 'Pace' DS440 box. I want to upgrade to Sky Plus, with a PVR3 unit I have literally inherited from a relative’s house (new still in packaging).

I have had my aerial upgraded (Quad LNB) and two feeds laid on, telephone line all ready etc. Speaking to Sky (always a pleasant experience !!!), I think I eventually understood they will 'upgrade’ the viewing card for 'FREE', once the PVR3 box is installed, is my understanding correct at the current time please?

I'm a little nervous about the veracity of this premise, and wonder whether simply calling Sky, after Aerial upgrade and a ‘foreign’ box installation results in a 'seamless' change (I understand it could take 48 hours anyway, during which Skyplus operates as per the service I have now?). Hard to believe Sky doing anything for a customer 'Free gratis'.

I sound sceptical I know, but have found Sky Customer Services over the past 10 years, to be an abrasive set-up to deal with, and would rather circumnavigate dealing with them as much as possible

[reddwarfcrew]

nope, just ring up CS when the box is all connected and ask for them to pair the card and activate the sky+ functionality.

All standard process for them and the call should last a few mins (<5) once you're thru.

It should all be working whilst still on the phone (although it can take longer).

[skydance]

Thank you very much, you reminded me CS did mention 'pairing' when I spoke with them.

Much appreciated

[nodrog]

dont panic when sky anytime takes time to become active

it can take upto a week before recordings start downloading and it will take a few days to build up some content

[skydance]

Thankyou, nodrog, I must admit I did'nt know that bit.

[reddwarfcrew]

just a bit more on the sky anytime..... as you say it is still new in the package, then you will need to do a software update to get the latest functions including sky anytime.

[skydance]

Originally Posted by reddwarfcrew

just a bit more on the sky anytime..... as you say it is still new in the package, then you will need to do a software update to get the latest functions including sky anytime.

Thank you, is this very involved, or a menu function?

[reddwarfcrew]

- pull out the power from the back
- hold down the BACKUP button on the box (not remote)
- plug power back in (with backup stilkl held down)
- wait for onscreen message re upgrade to appear and then let go and let it do its stuff

- do this with a SCART connection to the TV to get the on screen message.

[skydance]

Thanks very much indeed Reddwarf