Sky viewing card problem

[lavrentis]

Hi,

So I left sky 2 years ago and after a year of freesat, I decide to resign up. I still have the old box and everything set up, so sky send me out a new card for the standard sky box and when I put it in it says..

"Please insert your old Sky viewing card
Wait for five minutes then replace with new Sky viewing card"

So I did that and It did not work, I rang sky who activated my card and then I waited 5 minutes and it didn't work.

Can anyone help please?

Thanks

[Proppinupthebar]

No, customer services are the only ones who can help. You will need to ring and tell them any error messages you are getting.
The only thing I would try is to force a call back.

[Isitme]

If you have been off for more than 12 months, you should have signed in as a new customer and got all the perks.

[lavrentis]

Originally Posted by Isitme

If you have been off for more than 12 months, you should have signed in as a new customer and got all the perks.

Not when they tried to charge me £45 for a new box and call out charges.

Rang them up again and they are sending me a new card out and they emailed head office, hopefully this sorts it.

[Isitme]

If you join on line without the HD pack you get a Sky+HD box for £49 plus free set up, plus a £50 MS voucher. This means they are paying you a pound to join up. You have probably burnt your boats now and will be classed as an existing customer.