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    Sky Technical Support - Don't hold your breath

    This is a discussion on Sky Technical Support - Don't hold your breath within the Sky unhappiness forums, part of the Sky Broadband feedback category; It's just plain non existent. Techies cut off calls that are too tricky - call quotas are everything - put ...

    1. #1
      edwardspaul's Avatar
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      Thumbs down Sky Technical Support - Don't hold your breath

      It's just plain non existent. Techies cut off calls that are too tricky - call quotas are everything - put em on hold then dump the call and move on.
      Don't call back as promised (eh Martin?) or escalate as promised. Don't return emails (eh Vivek?).
      Over one week later I fixed the problem myself out of sheer necessity.
      Great broadband speed - shame about the router that blocks devices trying to connect without reporting it.


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    3. #2
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      Re: Sky Technical Support - Don't hold your breath

      Not sure why you are posting here, this section is for members who need help. If you don't want help, let me know and I will move your post to a more suitable section.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    4. #3
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      Re: Sky Technical Support - Don't hold your breath

      Moved to 'Unhappy' section.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
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      Re: Sky Technical Support - Don't hold your breath

      Quote Originally Posted by Scubbie View Post
      Moved to 'Unhappy' section.
      Thought you might hide this post - can't take the criticism?
      Posted as a a warning to other people under the illusion that Sky has any technical support!

      - - - Updated - - -

      Quote Originally Posted by Isitme View Post
      Not sure why you are posting here, this section is for members who need help. If you don't want help, let me know and I will move your post to a more suitable section.
      Thought you might hide this post - can't take the criticism?
      Posted as a a warning to other people under the illusion that Sky has any technical support!

    6. #5
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      Re: Sky Technical Support - Don't hold your breath

      Quote Originally Posted by edwardspaul View Post
      Thought you might hide this post - can't take the criticism?
      Why? This is an independent forum.

      So long as people are respectful in their posts and don't post the names of the people concerned, we tend to let things go.

      We do have members who also work for Sky. However the staff on this forum do not work for Sky.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      Re: Sky Technical Support - Don't hold your breath

      Totally agree with you M8, had a problem with my on demand service after 15min on phone got cut off. rang back operator said to go through a few things i said NO i have just gone through it with the previous person, Okay he said we will escalate to next level no call back yet.Have sorted the problem myself in the end.


      Quote Originally Posted by edwardspaul View Post
      It's just plain non existent. Techies cut off calls that are too tricky - call quotas are everything - put em on hold then dump the call and move on.
      Don't call back as promised (eh Martin?) or escalate as promised. Don't return emails (eh Vivek?).
      Over one week later I fixed the problem myself out of sheer necessity.
      Great broadband speed - shame about the router that blocks devices trying to connect without reporting it.

    8. #7
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      Re: Sky Technical Support - Don't hold your breath

      Quote Originally Posted by edwardspaul View Post
      Thought you might hide this post - can't take the criticism?
      Hide your post? How exactly do you reckon that?

      You've posted a moan about Sky in a help sub forum. Just a moan, not a request for help.

      We don't have any problems with moan posts provided they're not ad hominem attacks or libellous but we do have a dedicated forum for members to moan in rather than clutter up the help forums.

      Your post was moved to the appropriate forum. What's your problem with that?

     

     

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