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    Bad service.

    This is a discussion on Bad service. within the Sky unhappiness forums, part of the Sky Broadband feedback category; I got my skybox 2 weeks ago and it said my broadband would be activated on the 1st of october ...

    1. #1
      connorw21's Avatar
      connorw21 is offline Sky User Member
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      Angry Bad service.

      I got my skybox 2 weeks ago and it said my broadband would be activated on the 1st of october but they text me and said it's going to take another week because they have to transfer the phoneline fom the old supplier, anyway last Monday i went to watch tv and my channels have been took off so i contacted sky and they said there is no reason why we cancelled you're subscription we are sorry and put it back on for me also they said my broadband will be activated any time up the the 28th of this month, i just said ill be expecting some kind of compensation and put the phone down, what a joke it is disgusting how sky treat there customers, anyone else had similar problems?


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    3. #2
      Scubbie's Avatar
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      Re: Bad service.

      Was any explanation provided as to why your Sky TV had been cancelled? This would be a cause for a complaint if there was no reason for it, but at least it was reconnected promptly.

      As for the telephone line, this is really annoying, but it is down to BTO and their processes from what you are saying.

      I am wondering why there is a delay though. Have you just moved in to a new home? Did you have some issues with the previous supplier? Did you cancel their service or order Sky and let Sky handle it?

      Each of these are potential reasons for a complication to occur.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      connorw21's Avatar
      connorw21 is offline Sky User Member
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      Re: Bad service.

      there was no reason but they did put me back on straight away,and yes a new home.

    5. #4
      Scubbie's Avatar
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      Re: Bad service.

      Something which isn't fully appreciated is that if you cancel a telephone service, it can take 3 weeks for BTO to make it available for anyone else.

      So if the previous people cancelled the line, that is the problem.

      Technically they did the correct thing IMHO.

      The next issue is getting a booking for a BTO Engineer. This did get bad last year due to the floods, but is a lot better at the moment.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      connorw21's Avatar
      connorw21 is offline Sky User Member
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      Re: Bad service.

      thankyou

     

     

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