direct debit set up problems

[kapts1]

Can anyone either help or tell me if they have had this problem.
I have been a sky customer for 28 months and up until december 2011 had our account running fine. Sky took the direct debit as agreed. In december 2011 I changed the bank that the direct debit was to be taken from and since then Sky have been unable to set up the direct debit successfully. On a few occasions it is because there inept staff can not take a name down correctly ( even when it is spelled out to them ) and the last 3 months for no reason they keep sending letters saying my bank has cancelled / rejected the direct debit. This is complete rubbish as i have been in touch with my bank, gone into see them, sat down with someone in the branch in front of the computer and can see that sky have not called for the direct debit.
What is utterly frustrating is that every month sky then restrict my tv service until i phone and pay the monthly fee, say they cant talk to you until you set up a new direct debit ( which is just giving them the same details over again ) only for it to happen over and over again.
The staff at sky are often patronising and rude and will not listen or believe what i am saying.
Please I am at my wits end and need to know if this is a problem that anyone else has had?

[NewsreadeR]

Why not just add the DD information manually by using MySky?

[Isitme]

A threat to cancel everything will often force them to get their finger out.

It may even be your best way out of it, cancel everything and you may even get a special offer to return.

[kapts1]

we have threatened to leave and have been offered reduced rates, its more the hassle than anything. If we were in a Virgin media area we would swap to that. With regard putting the details through mysky that wont work as the details given have for the last 3-4 months have been correct and spelled out. When they send the letter asking us to check if the details are correct they are. Then 4-5 days later we get another letter saying that there has been a problem setting up the direct debit. I have now asked for direct number or contact details for Denise Allen ( head of operational finance ) or so the letter I have received says and I am now waiting for a call back from her.
Does anyone have a direct email or phone number for someone high up in the Sky organisation???????

Thanks

[Isitme]

Most of Sky's senior echelon can be reach using 'their.name@bskyb.com' so it would be denise.allen@etc