Very slow downloads

[sharpei09]

Hello sky users my sky download speed is sooo rubbish i have sky MID and a netgear router and my max download speed is 42.36Kbs

when i had virgin media i had the 8mb package and my max download speed was 1037Kbs

why is this can you help?

[Smithy99]

We need more information than that

Can you post your router stats from the current position and from the test socket (see sig for details).

[sharpei09]

my socket is downstairs and my pc is upstairs?

[Isitme]

Are you using wireless? If so it makes no difference to the Stats, although it can make a big difference to your download speed. Please post your stats so we can establish where the problem is?

[sharpei09]

yes i am using wireless why also my download speed is 34kbs and my upload speed is 35kbs

[Postman Pat]

As stated above please post your stats if you require some help


How to get your router statistics

[sharpei09]

ok? now can you help me?

Connection Speed 383 kbps 409 kbps
Line Attenuation 73.5 db 45.7 db
Noise Margin 6.8 db 12.0 db

[IWasNotTheEnemy]

you've got a LOOOOOOOOOOONG line...and being on adsl2+ doesn't help...

[sharpei09]

what does a long line mean

[Isitme]

It means you are a very long way from the exchange. ADSL2+ does not work too well on very long lines. Phone Sky and ask them to trouble shoot you for speed. If they will do nothing ask to be put through to CST as you want your line changed from ADSL2+ to G.DMT. They will probably not know what this means but be politely insistent and ask to speak to a supervisor if they refuse. If you have no luck hang up and phone again in the hope you get a more understanding agent. After 10.30PM is the best time to call.

I will say, you will be lucky to get 1 or 2 Mbs.