Bit of advice please

[mjlimpreza]

Hi guys just wondering if you could give a bit of advice?

I signed up to sky broadband mid last year and was happy with it, even though I was told i'd only get 3.5mb I was getting around the 5mb mark probably due to the fact I'm only a couple of miles from my exchange.

All was fine until last week, my connection has dropped drastically! Its gone, as I say, from around 4-5mb to a disgraceful 200 to 300kbps!

As you can probably guess I'm none to pleased. My girlfriend rang Sky to see what the problem was and they told her to reset the router, which she duly did and the speed jumped up to around 2.5mb, but within minutes it dropped back down to around the 300kbps mark!

Can anyone shed any light on the problem so that when I phone Sky back it'll give me a bit of ammo to fight them with?

The router stats are

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 11316 14314 0 0 0 20:41:28
LAN 15 0 0 0 0 20:54:11
WLAN 39564 30845 0 0 0 20:53:46
ADSL Link Downstream Upstream
Connection Speed 256 kbps 384 kbps
Line Attenuation 49.0 db 29.0 db
Noise Margin 5.1 db 13.0 db

Cheers!

[Steven_Belfast]

Originally Posted by mjlimpreza

Connection Speed 256 kbps 384 kbps
Line Attenuation 49.0 db 29.0 db
Noise Margin 5.1 db 13.0 db

These line stats look ok speed should be fine ,
But as you said after reseting the router speed was ok but then dropped this could be a set up or line fault ,

Can you give some more info on the set up as it is now ?

[mjlimpreza]

Originally Posted by Steven_Belfast

These line stats look ok speed should be fine ,
But as you said after reseting the router speed was ok but then dropped this could be a set up or line fault ,

Can you give some more info on the set up as it is now ?

Yeah what info do you need?

[Smithy99]

Looks like you have some noise on the line, do you have a test socket? If so do the stats again from there, this will rule out you internal wiring.

Do you have any noise on the phone line? cracks or pops, pick up phone and dial one number to remove dial tone and listen.

Router stats from test socket will be very useful.

[mjlimpreza]

Originally Posted by Smithy99

Looks like you have some noise on the line, do you have a test socket? If so do the stats again from there, this will rule out you internal wiring.

Do you have any noise on the phone line? cracks or pops, pick up phone and dial one number to remove dial tone and listen.

Router stats from test socket will be very useful.

Here are the test socket readings:

ADSL Link Downstream Upstream
Connection Speed 512 kbps 384 kbps
Line Attenuation 48.0 db 28.5 db
Noise Margin 14.2 db 14.0 db

[Smithy99]

Stats in the test socket are much better (the SNR has increased nearlt by 3). Keep the router in here and ring Sky after 10:30, advise them you had a problem with the wiring which has now been sorted and could they remove the cap.

It would be worth gettng a filtered faceplate and keeping the router in it's current position to stop this happening again. You should see around 6Mb with these stats.

Just thought, get the stats again in half an hour just to make sure they are stable, if so do the above.

[mjlimpreza]

Originally Posted by Smithy99

Stats in the test socket are much better (the SNR has increased nearlt by 3). Keep the router in here and ring Sky after 10:30, advise them you had a problem with the wiring which has now been sorted and could they remove the cap.

It would be worth gettng a filtered faceplate and keeping the router in it's current position to stop this happening again. You should see around 6Mb with these stats.

Just thought, get the stats again in half an hour just to make sure they are stable, if so do the above.

Ok cheers for that!

So do you think something was at fault and how come they would of capped it then?

Here are the latest stat on the test socket

ADSL Link Downstream Upstream
Connection Speed 512 kbps 384 kbps
Line Attenuation 48.0 db 28.5 db
Noise Margin 4.7 db 14.0 db

[mjlimpreza]

Update:

I've just disconnected the router from the master socket so that i could test the phone line and once i reconnected the router, the readings have jumped up significantly to:

ADSL Link Downstream Upstream
Connection Speed 2048 kbps 384 kbps
Line Attenuation 47.0 db 27.5 db
Noise Margin 16.7 db 13.0 db

Does anyone know whats goin on cos they seem to be all over the place!

[Isitme]

Are you using a filter and have one on all the sockets in your house which are in use?
It looks like you have a fault somewhere which is causing the noise on your line to fluctuate wildly. Your speed appears to be capped at 2048kbps, although your last stats show your line could possibly support over 5mbps. It is difficult to say what is wrong. If your have the filters fitted, it could be an intermittent line fault, a faulty phone or a dodgy router. Do you have another router you could try?

You say you were testing the phone, did you do a quiet line test, if so, what was the result?

[mjlimpreza]

Originally Posted by Isitme

Are you using a filter and have one on all the sockets in your house which are in use?
It looks like you have a fault somewhere which is causing the noise on your line to fluctuate wildly. Your speed appears to be capped at 2048kbps, although your last stats show your line could possibly support over 5mbps. It is difficult to say what is wrong. If your have the filters fitted, it could be an intermittent line fault, a faulty phone or a dodgy router. Do you have another router you could try?

You say you were testing the phone, did you do a quiet line test, if so, what was the result?

We have a phone socket downstairs next to the router which the phone and router go into through a adsl filter. The quiet line test seemed ok, nothing out of the ordinary.

As regards a different router, I've not got one to hand but I could probably get hold of one.

Like I said before I was getting around 5mb when first connected last year even though the line supposedly only supports 3.5mb.

Would it be a case of speaking to Sky to get it "uncapped"?