Sky Tech Support Is a Joke - Cancelling ASAP

[IAmNotTheEnemy]

CST do!! (or I do anyway)...

it's expectation-setting that sets Sky up for the fall...

[ToniFerrino]

Originally Posted by IAmNotTheEnemy

CST do!! (or I do anyway)...

it's expectation-setting that sets Sky up for the fall...

I think we both know that in most cases the 72 hrs is a bit ambitious, i lost count of how many calls i had with irate people that have not had call backs from CST in over 72hrs, i wish id have had a £1 for each 1 of those calls

[punchdrunk]

I had just couldn't resist adding my own 2p worth to this.

I too have been a sky user for just over a year and have found their broadband service excellent for 'just' £5 per month. That said, I've recently decided that due to only ever watching the 'freeview' channels there was no need in paying £25 per month to Sky and then an extra £15pm to BT - my plan was to get rid of both and sign up with tiscali for a combined £20 per month for both line rental and 8 meg broadband.

Having duly given notice to quit Sky, some 3 weeks ago now, my Broadband has been out of action through out this period. I have experienced all of the lengthy delays documented within this thread and I'm still waiting on a call back from Customer Solutions over a week after they promised a 72hr call back. The last time I tried calling I spent 60 minutes on the phone without getting through.

The Sky broadband is excellent when it works - having to deal with their customer service definitely blunts my experience. That said, they've now offered me a 'free' sky+ box if I cancel my cancellation...tempting offer, but they'll have to fix my broadband before I take them seriously.

As for Tiscali...dont even go there

[IAmNotTheEnemy]

BB will have to be ceased and restarted from the sounds of it - if it's already ceased then a new provision can be made and it'll be active within the normal time frame...

[googleme]

Originally Posted by ToniFerrino

Yes very aware of that....
they rarely call you back tho

I know a fair few of us CST lot call people back.

[PaulSky]

Don't worry about Mr Ferrino he just seems to have an axe to grind with the outsource company more than sky, don't feed him and he may leave at some point.

[ToniFerrino]

Originally Posted by PaulSky

Don't worry about Mr Ferrino he just seems to have an axe to grind with the outsource company more than sky, don't feed him and he may leave at some point.

You could be right there paul, but then again you would say that, as you work for "The outsource" company, formely known as Teletech. But its not as simple as that.

My problem is with the shoddy Customer Support and Tech Support that are given to the users, users that are paying good money for a service that just isnt working for them. Having worked for The outsource company formely known as Teletech, i can understand the frustrations of the people on this forum, i only came on here to blow the cover of what actually goes on, as when i worked there, the level off bull**** & incompetence flying around made me sick.
People being told completely inacurate support advice thats not going to help the situation, most of the support team not having a clue about broadband technologies or any other technology for that matter.
A broadband Tech Support team should be versed in the skills needed to do the job and provide support, Im not saying this is the case with everyone at Teletech, but you know aswell as I, that the mojority of the employees can only just troubleshoot turning their own PC on.
I wish i had a quid for every user i spoke to telling me about the advice they had got from the support agent on a previous call that was totally wrong, people that havnt had broadband for months, never getting call backs as the agent hadnt botherd to update any TEA's etc, ect etc. Generally poor support and service for some, a bit of an expensive lottery me thinks.
anyway have fun

[Carl2T]

tea is an average. if you worked for said company you should know so.

is it possible to remove all posts that has the said outsourced name as there has been the occasional call to reception demanding to speak to cst.

myself, I have not earned one bonus as my aht is so high due to me keeping my promise of call backs. it is sad and unfortunate that the previous gentleman had such issues but somehow a customer slips through our nets. I have attempted assigning tickets to myself to ensure customers can get connected.. albeit this trait.. habit if you will was taught to me by other cst agents.. if the shoe was on the other foot then I'd be pretty annoyed too.. hence compassion.