Sky unhappinessThis is a discussion on, Sky Tech Support Is a Joke - Cancelling ASAP within the Sky Broadband feedback forum; then I don't see why CST couldn't have just uncapped the line...I'm sympathise with you and hopefully those involved will ...
then I don't see why CST couldn't have just uncapped the line...I'm sympathise with you and hopefully those involved will get flagged for it as it's not on...it gives others like me (who do a good job) a bad name!!!
yeah i agree with the op. ive never known such **** poor customer support check out my thread about trying to get a mac code out of sky. i ended up having to get ofcom involved finaly got it the other day and im off to 02 now. now thats a company that sounds good at least with free number to call 24/7 if you get any trouble.
I had nothing but trouble with sky from the start they managed to send out 7 yes 7 viewing cards to the wrong address... idiots.
I don't think anybody has listened to me i have said loads of times from the 1st of july calls to all sky contact centers are free from a sky talk phone, and also you have no right what so ever to say that cst agents have training issues as i go above and beyond my job expectations and another thing you cannot say that your problem should have been fixed within a week as if bt escalations had to send an engineer it is down to what slots bt have available and if the case had to be moved to bt escalations i think you will find that is because bt have done a poor job of maintaining your line as sky have nowhere physically near your line.
With regards to the veiwing cards, why is it skys problem ? ? You confirmed the name and address.
As Johnny1310 says, yes free calls for sky talk customers. I am not sure who jonny is however, a lot of the tech quys do go above and beyond the call of duty. We do have a remit to work within. We are customer solutions and not technical support. Most of us have masses amounts of experience, also if we cannot solve it we just ask someone at our end to help out.
@Iamnottheenemy
It's not just been capped I have been without an internet connection totally now for about 3 weeks. Constant flashing amber internet light and NO connection. Yet my phone line is fine and am still able to make & receive telephone calls.
@jonny1310
I have every right to say that cst agents have training issues especially as all I have ever asked for is a call back. If you think the level of customer service I have received from cst agents is acceptable then I now understand why Sky have such huge problems. Also with regards to your comment about taking one week to resolve I meant only to actually come back to me and confirm an ETA. Not to actually fix the problem. That's all I have ever asked for is just some feedback and support from someone. Not much to ask I think you all will agree.
Last edited by godofyouall; 12-07-08 at 02:15 AM..
