Help. Connection keeps dropping

[Trudge]

Help please. Havebee with sky 8mb for 4 months. connection is alwas dropping in the evening. non stop!! Driving me crazy. was with pipex and had no problems. checked all connections, nothing is different?

staus:Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 165 175 0 294 1791 00:01:14
LAN 100M/Full 419 454 0 1637 436 00:02:15
WLAN 11M/54M 51 40 0 45 35 00:02:03
ADSL Link Downstream Upstream
Connection Speed 7040 kbps 448 kbps
Line Attenuation 25 db 6 db
Noise Margin 13 db 26 db

can anyone tell help?

thanks

[IWasNotTheEnemy]

you on Connect? upstream suggests you are...

[Trudge]

i thought i had signed up to mid - 8mb.

[Trudge]

actuaaly yes i think i am on connect? does that make a difference

[IWasNotTheEnemy]

no, it's a rebranded BT Wholesale service...

with an attenuation of 25 you should really be seeing the full 8Mbps - are you running through an extention? do you have all sockets in use filtered correctly?

[Trudge]

yes there are 3 extensions. all filtered. changed the filters around. i do wonder whether the extensions are the problem but have unplugged everything except router and it still drops regularly.

[PaulSky]

Does your first socket have a groove going left to right above the mounting screws? If so there is a hidden socket you can plug into. This will isolate the socket from everything including extensions and prove if there is a fault on the extension wiring itself.

[richone54]

just to check, are you wired or wireless ?

on the connect package they use SRA, so if you have a bad line (or bad internal wiring) it should retrain at a lower speed to give you a more stable connection ?

[Trudge]

i do have a msater socket (well it looks like one!!) but when i remove teh faceplate the other extensions are still live? I think my builder when doing extension may have mucked around with the lines (although this was 2 yrs ago!!