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Download speeds
Went over to Sky broadband on the promise that I would get the same download speed as I had from BT (2.4meg), went active last Thursday (3/4/08), since then have spent endless hours on the phone to Sky. Transpires that the MAXIMUM speed will never be more than 1.5 and is more likely to stay at the current speed: a ripping 0.3!!! When I tried to cancel they started shouting that I was in a 12 month contract, pointed out that contracts don't always have to go Rupert Murdoch's way and as they had not fulfilled their part of the contract, they could shove it.
This bought about a different response and it transpires there is a an 8 day 'killing off period' from the activation date. So if you are not happy with the service, get in quick. Although they will not refund the £30 set up fee over the phone and you have to write in for the circumstances to be considered, bloody cheek!
I thought BT's customer service was crap, but Sky really take the biscuit.
Last edited by Ian M; 07-04-08 at 03:05 PM.
Reason: grammatical error
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Linear Mode
