Useless

[Synthetic]

Sky capped me to 1.7Meg, when ive had a rock solid 6.8Meg connection for the past 6 months, she couldnt explain how in the past 2 days my line has lost 5Meg, so im not moving to Be, Sky dunno what they're doing, or talking about, she kept feeding me loads of Bull, which everytime i totally blew out of the water.

Stay away.

[IWasNotTheEnemy]

stats?

[Synthetic]

adslctl: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 1792 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 23.6 13.0
Attn(dB): 48.0 30.5
Pwr(dBm): 16.2 12.0
Max(Kbps): 6048 1088
Rate (Kbps): 1792 768
G.dmt framing
K: 57(0) 25
R: 16 16
S: 2 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 57 25
M: 2 8
T: 1 1
R: 16 16
S: 2.2758 8.6153
L: 464 208
D: 64 8
Counters
SF: 340545 340551
SFErr: 0 0
RS: 11578562 2893680
RSCorr: 97 4
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 24468120 0
Data Cells: 2709863 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 18 0
AS: 5789

INP: 8.82 2.46
PER: 1.99 1.88
delay: 36.41 17.23
OR: 28.12 29.71

Bitswap: 0 0

Total time = 1 hours 36 min 59 sec
SF = 340545
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 1 hours 36 min 59 sec
SF = 340545
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 6 min 59 sec
SF = 24662
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52982
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0

[jonny1310]

Get on the phone to them and tell them to stop being stupid you can get a lot more speed with those noise margins and there are not even any errors on the line.

[Synthetic]

I did, she tried to feed me loads of bull about my line length, i was like "My house hasnt moved n the past day!" and she had nothing to say, she obviously didnt have an answer, dont understand why she didnt want to put me back to my 6.8, i asked her plenty times.. oh well, off to Be i go

[Netgeezer]

Why not call in again rather than jump ship just because of one single experience with their Tech? If you don't get joy with the person you are speaking with then ask to talk with a Supervisor. If it is a simple matter of getting the capping removed then it can be done, but you have to be persuasive, not angry (which really doesn't help at all).

Put the ole schmooze on and you'll get what you want.

[jonny1310]

Now thats true if somebody is nice to you
you try to the best of your ability to get them connected.

[Netgeezer]

And another tip for when you call .... smile when you're speaking to them, really smile and mean it Believe it or not, a smile can be heard down the phone line!! The other person might not actually realise they're hearing it, but they are, and it has a profound effect at the receiving end. Try it and see, you've nothing to lose.

[Saturday]

Originally Posted by jonny1310

there are not even any errors on the line.

With a (capped) noise margin of 23.6db it would be pretty amazing if there were.

[PaulSky]

Call back or use the contact us page on Sky.com and ask to have the cap removed so that you can find out where the problem is to resolve it. At worst you will have to go through troubleshooting for slow speed before going to CST.