£10 spent on phone calls and

[cantwinagame]

still my broadband is useless pages take ages to load.

Ive been promised calls back 6 times this month now and not one call back.

I get through to tier one and we go through the same tedious checks every time.

Im supposed to be able to get up to 3 meg with my line with speedtest im up to 1.7 meg.

All week Ive phoned tech support and all i get is sorry our systems are down.

I really dont know what to do next.

[richone54]

in one of your other threads you spoke about being capped at 2meg, when you spoke to sky they also told you your line was getting a high rate of errors which is wy they capped you
could you post your router statsso we can see what you have at the moment

could you also confirm if you have tried from your BT test socket

[cantwinagame]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 859 830 0 63 144 01:05:06
LAN 10M/100M 741 0 0 3 0 07:46:06
WLAN 11M/54M 780873 672440 0 20007 12260 07:45:57


ADSL Link Downstream Upstream
Connection Speed 1984 kbps 512 kbps
Line Attenuation 48.0 db 29.0 db
Noise Margin 11.1 db 14.0 db

Thats my stats

and I have tried the test socket

[richone54]

they are pretty bad stats,

you must have a pretty bad line (noise) i would have thought it was down to your extention (but i do normally say that)
any chance you could plug into the test socket and post another set of stats

[cantwinagame]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 4617 4475 0 0 0 00:00:00
LAN 10M/100M 776 0 0 3 0 08:09:18
WLAN 11M/54M 785926 677329 0 19169 11727 08:09:09


ADSL Link Downstream Upstream
Connection Speed 1984 kbps 512 kbps
Line Attenuation 47.0 db 29.0 db
Noise Margin 17.7 db 14.0 db

in test socket

at the moment im lucky if I get 65kb/s download speed and pages take an age to open.

and i cannot get through to level 2 tried at 5pm/9pm 11pm booked solid

[NewsreadeR]

Just as a heads up, whenever I have rang Sky and been kept on the phone for ages, I always ask them for a credit on my Sky account. Never been refused one yet.

Once you get finally sorted just explain politely that you have spent lots of time on the phone and would they consider a gesture of goodwill. They are human after all and I suppose as long as you keep your cool, they will comply with your request. Normally...

[Brian69]

Hi Cantwinagame.
Can you confirm that when you are connected to the test socket, all of your other sockets are dead (no dial tone )?.

[cantwinagame]

I dont understand what you mean by my other sockets?

[Brian69]

Do you have any other telephone sockets apart from the one your router is connected to? If you connect to the test socket, any other sockets should not work.

[cantwinagame]

i have no other sockets