Sky PATHETIC! Do Not migrate to them.

Activation day was yesterday. Spent all day on phone doing meaningless tests as after bt ceased their service i tried to hook up sky. All router lights working etc inc adsl. Hour later ADSL lights drop (So bt havent done the migration) all day doing silly tests "Please plug in grey cable etc etc" "Erm look bt havent migrated properly can your people contact them please...."

After FIVE HOURS of calls and testing SKY agree with me that BT havent done or done it properly. After escalating it to Tier 2 i am told we will chase up sky but it may take 48 hours to hear back from them... HELLO!!! What kind of service is that. "Erm look bt havent migrated properly can your people contact them please...."

So now i have no broadband and NO ONE has a clue whats wrong or whos fault. Ive had BT Broadband for 3 years without a hitch. And Sky screw up at the first attempt. I was told it is active it isnt active, it may take till midnight, call back tomorrow, it may take "a few days" etc etc. "Erm look bt havent migrated properly can your people contact them please...."

I found the service from SKY abysmal NO ONE has a clue. You cant get any results. FFS just get hold of BT and tell them theyve ballsed it up.. "Erm look bt havent migrated properly can your people contact them please...."

I still think the reason people are late activating is that there is a huge backlog, but i would rather be told there will be a delay. Not it is activated and doing 5 hours of calls and tests. THEN to be told oh well even though it says activated BT may be behind so they may not have done it yet. "Erm look bt havent migrated properly can your people contact them please...."

I am incredibly P'd off.

Im logging on occaisionally using dial up to check emails and stuff, if anyone has gone through similar or has screwed sky for comp/refunds etc please email me at crafty.cockney@hotmail.com

To anyone thinking of moving to sky. Read the threads on here and the internet and DONT BOTHER . they havent got a clue whats going on and as of now im a paid sky tv member and sky broadband member and i have no broadband and no answers.
"Erm look bt havent migrated properly can your people contact them please...."


So if you want no broadband, pathetic support, snail like investigations into it all, different answers from all the call center workers, lies , long phone calls... then hey join sky. But if you think your current service from your isp is acceptable then stay where you are because sky are absolutely useless and no help at all.

[LNB]

1 Welcome to this site!

2 Please register - it makes it easier for us to help you.

3 Have a beer - it's only broadband (or lack of it).

There does appear to be a delay in order processing, and you are right, misleading information does appear to be filtering back, Sky blaming BT and vice versa. Look on the bright side, at least you got your router first!

Cheers Mate

Hey im quite prepared for a back log. I know that BT havent done the migration as the ADSL lights arent on.

What i do not expect is a company like sky boolsh hitting me.

It was sky who set the activation dates, not me. BT Ceased and SKY havent started their service for what im paying for. Its har to "have a beer etc" when youve spent all day being told 20 different things and got absolutely nowhere.

My posts wont get me nowhere, just a heads up to people considering moving to sky. Absolute no point at the moment because they are all over the place and letting people down.

[LNB]

Have a look around our forums, many connections have been delayed. Have you checked your order status on the BT tracker?

[The Doctor]

sorry to hear you have had a problem but thats the unfortunate situation its in. you have to expect teething problems like this with any new service.

Edit: Im being nice

Lets get other things straight

1 ive paid for a service
2 sky gave me the date
3 its not working and they havent fixed it
4 sending a ticket to bt that could take 48 hours is unacceptable. SURELY they should be able to call BT Provisions and get the migration actioned OR find out what the problem/delay is.

Teething problems fairplay. BUT its now the day after activation and still no sky broadband. Ive had sky tell me they will get on to bt and call me back... They never called me back, he did say (Gordon team leader of tier 2) that he would call back in 10-15 minutes.

I do love people saying teething problems. I prefer to look at the chaos thats happening to lots of people as clueless and unacceptable, not only do i have no broadband, which i am paying for but i have no answers and no solutions.

I repeat BT have not set the adsl up for sky yet so why was i on the phone for 5 hours with a crash course in how to set up the wires (three times) testing the test socket etc etc when there were no adsl lights on the modem. I was telling one of their girls what ive checked (i was well practised after all)

This isnt an isolated case, why would many people be cancelling sky if it were. Skys infrastructure when dealing with all of the errors is not acceptable. With all the non activations they SHOULD have a way of dealing with BT, but maybe they have but there are too many failures to cope with.

Maybe Sky should hold their hands up and say theyve got it wrong and compensate those being messed about and without a service.

Ive spent loads on phone calls, im having to spend loads on dial up as sky dont have a free dial up number for people still waiting past their activation date.

PLUS i have no service which i am paying for.

Teething problems?? I think not. A service that isnt working and horrendously slow/innefective support sums it up in my opinion.

It gets worse just spent the best part of 90- minutes dialing customer service 0870 5515515 p6 p2

Everytime either "im sorry all our "agents" are busy try later or unobtainable.

Why is there no queing system, its russian roulette trying to get through and very frustrating and more bad customer service.

Still no broadband for me and still no call or update from those wonderfully inept sky customer services. (feel free for one of them to have a dig or be sarcastic on here, rather than address the failings of sky)

[hugsie]

Welcome
I really do appreciate your frustration but, the Staff members who come on here, do so in their own time and to try and help. Sometimes there is nothing they can do to help, but will still comment just to confirm nothing more can be done at this point. They do it because they genuinely want so help, and tarring them all will the same brush will not induce them to be helpful to you.
You acknowledge tht BT are the one who have caused they delay, in all probability due to the back log. If BT cannot yet provide Sky with a date what do you expect them to do?

You have had a delay on your connection leaving you without BB. I would be frustrated too! But you are not the only one in this position, and if you wanted a seemless transition, perhaps you should not have chosen a brand new ISP currently experiencing very high demand.
Sky's systems are new and they are trying to fix the problems many people are experiencing. They are spending time looking at this site and have fixed some issues mentioned on here already. Sky have also voluntarily provided compensation to some customers who have experienced delays. I am sorry that you have experienced these issues and I hope they are recified soon.

[The Doctor]

Very well said hugsie, with regards to paying the service if you phone the customer services (do it between 12-4) its when its no THAT busy lol. explain your paying for it and have not been activated yet you will be credited with a free month.

from what I have heard

[Cherimoya]

and if you wanted a seemless transition, perhaps you should not have chosen a brand new ISP currently experiencing very high demand

That would be true if it had been advertised as a Beta service or a pilot but when you say 'itdoesntgetbetterthanthisband' don't you think you ought to have tested your systems in advance to at least get part of the way to fulfilling your promises?