Sky PATHETIC! Do Not migrate to them.

[hugsie]

I think they underestimated the appeal of their service. It is as simple as that. As you have discovered as the crow flies means nothing! It is length and quality of wiring between you and the exchange that determines your max speed. Have you tested th connection through your test socket? Sorry if you have, but I have read a lot of posts recently

Nooooooooooooooooooooooooooo! For the love of God Nooooooooooooooooooooooo!! this cannot be happening. Sky phone back and say its definitely BTs end so you have to phone BT and find out.

JFC cant you lot understand what ive told you, BT said theyve migrated.

So... i call bt AGAIN .. sir you have been ceased and migrated and i cannot put you through to wholseale as you are no longer one of our customers, the contract is between sky and bt now so you need to get sky to sort it.

Help meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeeeeeeeeeeeeeeeee!!

So i get back to sky and they said ok we will contact then expect a call from us in the next few hours, hopefully today.



GREAT!! Thanks sky, ignore what ive told you, treat me like a mug then try and get me to do your work, while lieing and NOT PROVIDING what i am paying for.


I feel like crying too here.

[hugsie]

Please do not beat me with a stick for asking, but sometimes I am very dense

BT is your old ISP and they say they have fulfilled their roll to you as an ISP. Are BT including in this statement that BT openreach (I think they are the ones) have not only ceased your BT connection, but have also activated your Sky BB line? I only ask as you posted in your OP that the line had not been activated.
Also have you veiwed your order in the BT order tracker to see what it says regarding your activation?

really trying to help....

[KeefeFox]

Unfortunately, I dont have a test socket on my BT line, so as much as I would like to try it, I cant.

[hugsie]

Have you tried unplugging everything bar the router and switching the filters (sometimes they are faulty)? If you do see an improvement plug every thing else back in one at a time to see what has caused the problem.

Well what can i say?

Despite being escalated to customer service manager yesterday with a pledge to call me back I STILL HAVE NO BROADBAND and no answers and no solution in sight.

This is totally unacceptable and pathetic.

We are all sky customers already so this is a company lieing to and being fraudulent to their own customers.

So much for the 48 hours, 2 hours, midnight crap.

SKY YOU ARE A SHAMBLES

[NToombes]

He he

Although I am working at 12Mb on Sky BB i still cannot bring myself to cancel my ntl 4Mb BB (even though they seemed to have suddenly stopped charging me!) I dont trust Sky, I think when people get connected, its more to do with pot luck than skill!!!

Neil

I am writing this on hold to sky using notepad to paste later.

Ive just phoned sky YET AGIN!!!!!!!!!!!!!!!! and been put through to provisioning By technical. Provisioning have only told me what ive been told that its showing as aactive their end. I said look theyve put me through so you contact BT to find out what the HELL is going on. and your provisioning told me they were contacting bt TWO DAYS AGO!!

He said they are probably doing that, i said dont mug me off, listen to me i want to go higher than you, to your boss.. he said there is no one here, you should go back to technical, i said LISTEN TO ME i have been on phone to technical for over 2 days and over TWENTY HOURS on the phone , doing tests on the line, cables, microfilters, rebooting 40 times the box and pc, ive told you 40 times i have no service ive told you 40 times i want answers and a service im paying for, ive spoke to over 20 people at sky being pushed to every department more than 10 times, spoke to tier 2 , spoke to team leaders spoke to customer service managers, been to ordering, technical, provisions, customer service and i have been told NOTHING. Merely that 2 days ago you were contacting BT to check the migration. I have been told it went through at 11.07 am on tuesday. I EVEN PHONED BT and after going mad got put through, they told me they migrated me and ceased bt broadband as requested. they then made the line available to sky broadband.

TODAY after asking for his manager he said no one is here io said I WANT YOUR MANSGER NOW, i will no longer take this or sit quitely being lied to and fobbed off. You cant help me youve told me you cant help me . HE THEN SAID ill go and get someone AND HE CUT ME OFF THE CALL!!

What the HELL is going on at sky.... Can anyone defend these cretins?

So i call back again "your casll will be answered in under 37 minutes" woopy dooo!!

So i hold and after 40 minutes THEY ANSWER... praise the lord!! HOORAH YES!!!!!!!!!!! here we go again.

I say to customer service hi, can you put me through t a manager please ive already taked to one yesterday. "No sir i cant do that" Excuse me?? I need a manager "Why sir"... FFS eventualy i get through to another customer service manager called Stuart in dunfermeline east... YOU WILL LOVE THIS!!

"Right sir i will go to technical and provisions and find out what is happening and call you back." THATS GREAT THEN CHEERS MATE!!!

i said i want compensation.. he said ok you can have ONE MONTH free of your max package !!!

GREATTTTTTTTTTTTTTTTTTTTTT!!! FANTASTIC!! one month of something im paying for that i havent got. splendid.

So here we are, no broadband, no offer of a new router... no answers BUT someone from sky will go through to departments ive been pushed to 50 times and get back to me HHHAHAHAHAHAH

theyre coming to take me away ahashahahahahaahahahahahah i want my mommy!! ahaahahahahah NURSE NURSE!!!

Wooooooooooooooooohooooooooooooooo, have a look at what you could have won.



Lets now have someone ask me if ive changed my microfilters on here or that i should chill and relax...


NOW to any of you "agents" on sky .... what do you think... AND I AM NOT THE ONLY ONE BEING TREATED LIKE THIS.


Totally ****** off sky customer!!

[hugsie]

Ex BT,

As I said yeterday I completely agree that cutting people off and not giving a call back when one is promised is unacceptable service.

I am sorry Sky have not yet resolved your issue. Any suggestions made by members of this site were made with the aim of helping you resolve your issues. There are many people on this board who have experienced far worse than you. We are not Sky and ranting at us will not resolve any thing, so in that respect yes I do suggest you calm down.

Sky are not handling things well when they go wrong at the moment. No one here has denied that, and no one here has disputed how frustrating it is to be without your Broadband connection. Sky have now given you a months free broadband, you have been without for two days, I am sure if the issue continues they will be more than happy to discuss further recompense. I sincerely do hope that your issues were resolved and I know it is not you at fault as regards the problem, we made attempts to help which is what we do, but we are not experts and do not work for sky.

Once again I hope your problems a recitified soon.

I have edited your post to remove the swear word as we try to keep these boards family friendly. Please respect our rules in future.