Sky PATHETIC! Do Not migrate to them.

Originally Posted by hugsie

Welcome
If BT cannot yet provide Sky with a date what do you expect them to do?

Maybe if Sky did not send letters out, informing want to be customers
of their Activation date, might help.
especially if BT has not given them a date, as you and that so called sky employee on here suggest.

But NO, that would be to simple

[hugsie]

@ Cherimoya Perhaps, but common sense would dictate caution with any new large scale venture.

[hugsie]

Originally Posted by Unregistered

especially if BT has not given them a date, as you and that so called sky employee on here suggest.

But NO, that would be to simple

My understanding, and I may well be wrong is that BT do indeed supply the date which is sent out by Sky. When BT give sky the date thay send out the letter. The problem has occured that BT have built up such a back log that they cannot meet these dates. I suggested on another thread that SKy would be wise at this point to reduce the number of BAND order codes they are issuing to allow BT to catch up. Most problems arise for people after they have ordered as getting a MAC code often leaves them without BB if activation is delayed. I hope they do this.

I also think that the problem is a bit of a too many cooks thing. We the customer are reliant on both Sky and BT to do their jobs correctly, and when they do not we have no way of knowing who is causing the delay. Sky will most often get the blame as they are the ones taking our money.

I do think that Sky should consider setting up a status mailout, to all who have registered an interest or ordered giving information on current delays and for example average order to active times. This could be sent out weekly and at least people would be in a better position to judge whether they want to sign up or wait.

lmao i love the attitude of those with the bb working...

Right been on another few hours today to skys alledged customer service. Was told its deffo bt not migrating you give it 48 hours..!!

Nice, they havent got a clue and just shove you around!

Anyway i get through to bt and also their provisions department. They said "We are getting fed up with sky c`laiming we havent done our migrations.We can assure you we did your cease and migration yesterday and its in skys hands"

LOVE IT!! i get back to sky , hold for 1 hour on customer service then let rip with why am i being fobbed off and lied to by sky? she read my notes which were a novel! and started apologising and saying she would try to help. She then instantly put me through to a customer service manager who was interested when i told them bt said that they have migrated!! THEN ande only then after sky said we are waiting on bt it may be 2 days! she said right im going through to the technical people and getting this sorted, i will ring you later with the latest.

I have been offered no compensation at all, for the calls , the time wasted and time without bband, let alone the outrageous lies about bt not migrating.

This just shows sky havent got a clue and are fobbing people off. Lieing is disgraceful and just a way of fobbing us off till they eventually get round to activating people.

"Och aye sirr its showing here on ma wee screen your activated." NO I AM NOT "Och aye its bt who havenee migrated you" NO IT IS NOT

"Och sir you will need to wait a wee few day" NO I WILL NOT

Well i am waiting for the customer service manager to sort this and its been a couple of hours since she went off to sort it so im not holding "ma breeth" oh and ive had those stupid recorded message upto my high teeth!

Very interesting that a sky presenter said his new broadband handt been activated and it was frustrating... He couldnt possibly have meant sky could he!!

As the title says... SKY PATHETIC do not migrate.

And its all very well for ppeople to be activated saying oh chill its a new service. You have yours, the latest at sky is they are inundated, they cannot supply the demand or honour their contracts and have resorted to lieing.

It doesnt get any better than this band?? It cant get no [edit] worse!

i will provide an update later if they can be bothered to call me back as 3 have failed to do so far!

[hugsie]

I appreciate you are very annoyed and I have always said not giving a call back when promised is unacceptable! Even if it is a ten second call to say sorry I have not made any progress, but I will keep trying A call back should always be kept. I think for many people this is causing more annoyance than the delays themselves.

Edit to add: I may have my service activated, and I think it is imprtant that those who have godd or just average experiences of migration and sign up post, as well as those who have issues.

I was fortunate in that I have come from cable, so I had no need to cancel my other service until I was connected and happy. Had I not been I probably would have waited.

[KeefeFox]

You think you had it bad, I was migrated on 23rd August, but didn't receive my router until 9th September, so I was without broadband for 16 days.

I was promised return phonecalls 7 times, only 1 was received. To be honest, the lack of information and the lack of the courtesy by their not contacting me, probably were the worst issues for me.

My wife kept telling me to cancel Sky, but as I pointed out, that would delay things even longer, and cost me more money.

There's probably someone out there that has had it even worse than me.

Looking on the brighter side, I will have broadband 16 times faster, hopefully, than I had before and I will be saving £13.99 a month.

[hugsie]

Keefe, I think you have the patience of a saint! I hope it is all fixed for you soon.

indeed and this is a customer services MANAGER that said they would go through and gett things moving and report back.

You just know sky are in a big hole here all lines to all departments are melting and delays are getting longer. No one is told anything , people still remain bband less and we are lied too.

WHY ON EARTH didnt they ask bt to delay migrations for a week so people still had bband and not this shambles.

I am in the dark, without broadband, no light at the end of the tunnel and being lied to.

TOO RIGHT im angry!!

[NToombes]

Hi

I am sorry to hear about your fustraions but I fully understand you.
Its the general state of the UK I am afraid! We should not have to put up with this! If they are charging for a service then they should be fully capable of providing and supporting it, no excuses!! I think they should be fined (or pass the fine on) for not performing as 48 hours is not good.

OK, best stop the rant!

Neil

[KeefeFox]

A saint, lol. Unfortunately I upset one of the female customers services people when I raised my voice, when I last spoke tp them.

Well my broadband is working again now, I just hope they've my speed variations sorted. Fastest was just over 8 meg, slowest 100k. As I'm 600m as the crow flies from the exchange, I should be getting nearly 16 meg.

The suggestion that they get fined for not performing would just mean that they pass on any extra cost to us and would quote much slower delevery/activation dates. Maybe they should have done this, then they'd have avoided all the flack