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    Phone cutting out on incoming calls

    This is a discussion on Phone cutting out on incoming calls within the Sky Talk forums, part of the Other Sky help and support category; Hi guys, hoping someone may be able to help us? We've been having trouble getting incoming calls lately, when we've ...

    1. #1
      nickmortonhouse1's Avatar
      nickmortonhouse1 is offline Sky User Member
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      Phone cutting out on incoming calls

      Hi guys, hoping someone may be able to help us?

      We've been having trouble getting incoming calls lately, when we've tested with our mobiles the phone rings twice generally then cuts out. Tried sky customer support and they weren't much help, even with the test socket open and nothing plugged in they swore we had something plugged into the line, which is confusing.

      We've also tested the line with just the phone plugged into the test socket and still had the problem.

      Is there anything else we can do at our end, or what would you suggest the next step would be?


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Phone cutting out on incoming calls

      If you pay your line rental to BT you need to ring them and report a fault, if you pay it to Sky then you will have to insist they investigate further.

    4. #3
      nodrog's Avatar
      nodrog is offline Sky User Member
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      Re: Phone cutting out on incoming calls

      ive had a similar problem twice the first time it was an overload or surge in power on the line at the exchange this caused to line to trip adn calls went to BT answer fixed within 24hrs

      the next time it happened it was water or dampness getting into line via junction box on the wall of house Bt replaced box but before BT came i used wd40 sprayed inside box ,undid screw slid lid open

     

     

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