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    Sky TV Picture Quality

    This is a discussion on Sky TV Picture Quality within the Sky & Sky+ TV forums, part of the Other Sky help and support category; We have had SKY for around 2 years and have an issue which we thought was a TV problem but ...

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      Sky TV Picture Quality

      We have had SKY for around 2 years and have an issue which we thought was a TV problem but are now pretty sure it is SKY box related. With SKY when the screen has a significant amount of white to render the image is poor, looses resolution and adds a pink/grey throughout the screen (mainly across the central area). This is only momentarily when moving through a white background to another picture but has became more annoying recently as we are also using Amazon Prime which has a crystal clear picture. Both incoming signal strengths are excellent. I've moved HDMI cables / TV ports etc no joy. Neighbour has suggested - a graphics card issue in the box? Any advice / tests to complete to rule out or better still resolve. (Not out of contract until next May 2019).


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      Re: Sky TV Picture Quality

      It may help us to know which model Sky TV STB/Box are you using.

      I would be inclined to check a number of things first though:


      • Compare a like-for-like channel (i.e. BBC, ITV or Channel 4/5, HD & SD)
      • Compare the colour/contrast settings. Many TVs now allow you to adjust the levels for a specific source now and recall them for that source
      • Check that you have optimum settings on your Sky Box (i.e. 720p/1080i/1080p/4K UHD)
      • Check the lead that you are connecting the Sky STB/Box to the TV. If possible swap it with another to see if it improves things


      Don't compare Blu-ray to Sky. All broadcasts by all broadcasters are encoded and the quality, no matter how good, is going to differ to that on a blu-ray disc.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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