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    Playback issues sky+hd

    This is a discussion on Playback issues sky+hd within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi there I was wondering if anyone can help me.If I am playing a program back from my planner it ...

    1. #1
      Salfordboy's Avatar
      Salfordboy is offline Sky User Member
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      Playback issues sky+hd

      Hi there
      I was wondering if anyone can help me.If I am playing a program back from my planner it plays back fine until it starts to download the following episode of whatever Iím watching thatís when the sound starts to break up on the program I am currently watching.
      Can anybody shed any light on this and advise me on how to resolve this problem.
      Thank you in advance
      Ian Buchanan


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    3. #2
      Scubbie's Avatar
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      Re: Playback issues sky+hd

      Hello Salfordboy,

      Sorry for the delay. Which box and firmware version are you currently using?

      For help identifying it please see these two threads:

      Sky+ HD STB Firmware Versions

      Sky Q Box (TV) Firmware Versions

      Also which series/episode is it you are watching?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Playback issues sky+hd

      Hi there I am using a Sky DRX890 500gb box.I was watching a documentary series called eleven.It happens on any program I watch off the planner whilst downloading another episode.My box automatically updated the other day itself but this problem was occurring before the update.Hope this helps and thanks in advance for any help ☺️

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      Re: Playback issues sky+hd

      Sorry for the delay in responding, which firmware do you currently have on the STB please? The behaviour of this specific feature has been changed in recent updates and it will help for me to pass this back to someone if I know what you are using. Thank you.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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