Enough to drive you mad

[Disillusioned]

i had exactly the same thing on BBC1 during Eastenders last night. It drove my wife mad lmfao. it was OK during MOTD though, so no harm done

[Alan b]

@ Disillusioned

I was at my Brothers and the very same thing was happening during Eastenders, it didn't seem to happen while we had Sky Sports on.

[lrostoke]

Well mines back on , both signal meters showing above 1/2 way and I havent touched thing...picture perfect ??

If I was paranoid I'd say SKY target users from time to time to make them upgrade


Seems very odd it can just go off then work fine, last time it did it was over a month ago and not missed a beat since then till now...now its been up and working fine for last 4 days since the signal failure xmas eve

[Psycho]

Hi I have been having problems with UKTV G2 and UK Gold. They freeze on quite a regular basis (only for a split second) and the sound goes out of sinc for a while after or sometimes goes off completely. I just have to drop it down a channel and back up again and it cures it - until the next time that is.
I have looked at the signal strength and quality- it always stays locked but the signal quality does fluctuate from half way down to a quarter. The strength stays put at 3/4.
No other channel suffers from this freezing and I have seen various other threads reporting the same channels.
is it worth me trying to tweak the dish (I think i'll try it anyway) or is there an underlying problem with these particular channels??.
regards
Nick

There are presently known issues with the UKTV channels.....

As the old saying goes "do not adjust your sets"

[nalacknick]

Thanks for the info Psycho and good luck with getting your BB sorted soon :-)

[Alan b]

There are presently known issues with the UKTV channels.....

I have noticed some back ground noise when Sky are running plugs for their movies on other channels, I think I have come across this as well when they are doing similar plugs for various sports that are taking place on the actual Sports Channels. I have only noticed this over this weekend though and it is only when the announcer bloke is talking.

[lrostoke]

Well mine went off again last night just before Stargate Atlantis was due to start , still wasn't on this morning so I've bitten the bullet and rung SKY, plan was to upgrade to SKY + ..It looked like it was only £99 anyway compared to £65 call out to fix old equipment, oh no you read the small print there's another £60 installation fee because I didn't want SKY multiroom..
They wouldn't move on the £60 extra so I've just booked an engineer at £65

Think a letter maybe sent though complaining about the £60 rip off, I live alone most of the week I don't need multiroom

[lrostoke]

Well well, it pays to moan

sent an email to MYSKY [mysky@bskyb.com]

Hello

Firstly some background, last year I needed an engineer visit to fix a No Signal fault, I paid the £65..just over 6 month later I start to get the same fault, I again ring SKY and get asked for another £65 to repair what seems to be exact same problem..I declined not happy with having to pay again so close to original call out, so did not book a visit, Signal returned but still goes off intermittently (not weather related)...So after seeing on your website SKY + upgrade was only £99 I thought kill two birds with one stone and upgrade to solve my problem....oh dear I didn't want Multiroom, I live alone I don't need multiroom so that will be an extra £60 ...yes I admit its in the small print but its very easily missed, but it wouldn't hurt for SKY to be a bit flexible with long standing customers who are paying £47 (SKY TV + £10 broadband) per month without fail...I await the usual standard reply thank you for reading my grumbling.


I begrudgingly booked an engineer and paid £65 this time

recieved the following

Thank you for your email regarding your Sky account.

Firstly, I would like to take this opportunity to apologise for the problems you have experienced. At Sky we aim to provide a high level of customer service and I can only apologise that your experience does not reflect this.

In view of the difficulties outlined in your email, I have arranged for the amount of 65.00 (GBP) to be credited to your digital account as a gesture of goodwill.

I'd like to thank you for bringing your experiences to our attention and apologise again for your inconvenience.

Should you require any further assistance, please do not hesitate to contact the above email address.

Yours Sincerely

Katrina Bowstead
Customer Relations

[Alan b]

There are presently known issues with the UKTV channels.....

They still haven't sorted these known issues yet have they because I was watching the last 10 minutes of Sharpe last night on UKGold and had these freezing issues.

[silky]

Im also having the no signal problem. It happened a couple of weeks ago and i was told id have to pay £65 for an engineer which i couldnt afford at that time but it mysteriously sorted itself out a couple of days later anyway. But now its gone again, ive reset the lnb, unplugged it, left it off and its driving me nuts!!