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    Sky complaints address?

    This is a discussion on Sky complaints address? within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Does anyone have a complaints address or email address please?...

    1. #1
      heatherw_01's Avatar
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      Sky complaints address?

      Does anyone have a complaints address or email address please?


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    3. #2
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      Re: Sky complaints address?

      I got a decent result by emailing:

      james.murdoch at bskyb.com

      It took about 10 days, but totally resolved to my satisfaction.

      Obviously remove the spaces and replace at with @




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    4. #3
      heatherw_01's Avatar
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      Re: Sky complaints address?

      Thanks for that

      I think that I have had enough with Sky "customer services" and need to complain.

    5. #4
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      Re: Sky complaints address?

      Sometimes, you just get no where, and going above CS is needed. I got a complete credit of my HD box and 12 credit for the phone calls, as an apology, 1) for what happened 2) the time it took to resolve and respond to my complaint.

      The lady did say, they were very busy.

      Good luck hope you get it sorted.




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    6. #5
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      Re: Sky complaint

      Sky is often a bit unreliable.

      Right now I am viewing a documentary which advertises as being about the collapse of Enron "We go behind the scenes of this multi-million dollar catastrophe"

      However, the story is really about a little old mid-west USA 'ponzi' fraud involving pyramid-interest payouts - the company being 'Eron'.

      Sorry to say, I'm enjoying the plight of some middle-class Americans all trying to justify why they weren't curious about stupendously high monthly rates of return they were receiving by cheque.

      But still, its obvious Sky has no idea of the conents of what they are airing - an amlost dyslexic-like concoction of fantasy programming information based on misreading of Enron.

      How daft.

    7. #6
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      Re: Sky complaint

      Quote Originally Posted by geetusgeets View Post
      ..........
      But still, its obvious Sky has no idea of the conents of what they are airing - an amlost dyslexic-like concoction of fantasy programming information based on misreading of Enron.

      How daft.
      Indeed. Sky rely on individual broadcasters to provide accurate synopses and EPG timings for their own programmes - and to keep these up-to-date ( programme timings and content ), Sky can only be held responsible for any errors in programmes originated by itself . Apart from its own branded channels, eg Sky1, 2, 3, Sports etc, Sky merely host the hundreds of other channels on its EPG, they don't make the programmes, nor do they write up the synopses. It's up to the individual channels to do that.
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    8. #7
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      Re: Sky complaints address? JAMES MURDOCH

      E mail address no longer valid

    9. #8
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      Re: Sky complaints address? JAMES MURDOCH

      Quote Originally Posted by Radville View Post
      E mail address no longer valid
      Not surprised, since the original post is almost 2 years old. Try

      CRSupport@bskyb.com
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    10. #9
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      Re: Sky complaints address?

      ....or the 'new' CEO of BSkyB, jeremy.darroch at sky.com.

      TomD


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    11. #10
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      Re: Sky complaints address?

      Might be worth reading this advice: How to complain

     

     
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