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    "My Sky" portal problem

    This is a discussion on "My Sky" portal problem within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi Guys and Girls, This is my problem : I can't link my viewing card number to "my sky" profile. ...

    1. #1
      mc721221's Avatar
      mc721221 is offline Sky User Member
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      Angry "My Sky" portal problem

      Hi Guys and Girls,

      This is my problem : I can't link my viewing card number to "my sky" profile. I get the following error when entering my surname and card number under the " Main account holder" in the "Update my account details" option

      Error:
      "

      There are errors on this page.

      * –The details you have entered do not match our Sky digital account records. Please check your details and try again.
      "

      I have spoken to the idiots at 08702 40 40 40 and they keep on telling me to call Sky Broadband. They don't seem to know that there is a "My Sky" portal.

      Any suggestions on how to resolve the problem?


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    3. #2
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: "My Sky" portal problem

      Probably an obvious one, but you have to enter the bill payers details if that isn't you.

     

     

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