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    And I though it would be easy getting SKY installed

    This is a discussion on And I though it would be easy getting SKY installed within the Sky / Sky+ / Sky+ HD forums, part of the Joining or leaving Sky category; Sorry all but gotta vent !!! Never had sky always had top up tv - but what with the deal ...

    1. #1
      Lucy.S's Avatar
      Lucy.S is offline Sky User Member
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      Question And I though it would be easy getting SKY installed

      Sorry all but gotta vent !!!

      Never had sky always had top up tv - but what with the deal they got going on i though nows the time to get it and my property already had a dish when i moved in 3 years ago, so knew there wouldnt be a problem with signal / fitting or anything.

      Contractor engineer came round on sunday had no idea he was sky he pulled up in a plain white van - anway - he looked at what was already at my property and said he didnt need to change the dish only the antenna that picks up the signal and run new sky aerial wire through into lounge - anway he did all that.

      He connected sky phone line from sky+ box to extension in lounge (using his own extension lead as the lead that came with box wasnt long enough) which is used for landline aswell (home ran extension from bedroom where the mains box is which I explained to him).

      He kindly set it up so i could watch sky in another room on second tv via an extension aerial that i already had and we tuned the 2nd tv in to sky which was great, he put the tv link in (which is recommended to use with sky) so i could change channel but it didnt work he said the tvlink is faulty.

      After he had gone i read the instructions for the tv link and it suggested to put the tv link directly into the back of the box as a test to check the device is working and the light came on.

      I rang sky and they did some tests turning rf on and off still didnt work so they said must be wire running from lounge to second tv and they have booked an appointment for an engineer to come out next week - told them that lead possible causing the problem was put in by my father 3 years ago and worked with my top up tv and phillips av sender (by the way phillips av sender doesnt work with sky) and that it runs through walls and behind kitchen cabinets - what will i be charged - they said nothing.

      I tested to see if it was the existing extension by running a standard coaxial aerial wire loosely through my hallway to the second tv and it worked perfectly could change channel and everything only problem I dont have the capability of running this through the wall and behind kitchen cabinets like my my father did with the old one, so definately know it's the extension if the engineer try and fobs me off as am a female.

      I then rang a couple more time to make sure there would be no charges as i found it strange they were arranging an engineer to come round to look at something they didnt fit.

      Then today I went to make a phone call from my landline supplied by bt and my phone didnt work, checked the extension box (home ran one in lounge from mains box in bedroom as bt charge in excess of 100 to activate bt extension in lounge - what a rip off) all was plugged into splitter - phone line and sky tv line (via black wire in back of sky+ plus an extension lead that i bought as the standard wire would not reach the extension box) so took the splitter out and plugged phone in independantly and it worked (go figure !!)

      So back on the phone to sky they said the engineer will also look at this next week when he comes to look at the 2nd tv connection

      Then it occurs to me while i'm on the phone to them that when I was ordering sky in the first place i said to them that there was a dish on the property when I moved in three years ago, would that be used - they said no you'll get a whole new dish as its a new installation and you personally have never had sky before, so I mention that the engineer only replaced the antenna on the sky dish when he came round to install on sunday. They said no you need a whole new dish - so they have also added that to the job next week.

      Why me

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    3. #2
      return2base's Avatar
      return2base is offline Sky User Member
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      Re: And I though it would be easy getting SKY installed

      They are all utter rubbish. In 3rd world Bangkok I can have all this done in a few hours, not days or weeks.



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