faulty router? Am i being told the truth or being fobbed off?
This is a discussion on faulty router? Am i being told the truth or being fobbed off? within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by Koala5 Not too hot on error codes not had that problem myself, I think it could be ...
- 07-03-07, 04:25 PM #11
- 08-03-07, 08:33 AM #12
Re: faulty router? Am i being told the truth or being fobbed off?
Just an update for people who might end upin the same situation as me.
Rang Sky up last night and must have been my lucky day.
Phoned free phone number and got straight through to someone within seconds. Told them I had a error 100 code and the Tier 1 guy checked a few details and then said my collegue needs to check your line to see if there is a fault so i will put to through to our Tier 2 technical support.
Got put through asap, the Tier 2 guy asked a few questions then said he needed to do a test on my line. he said not to use the phone & he will call back in 30 mins. 30 mins later he called back, told me there is a fault on my line at BT end. Its a simple fault to sort out, the maximum time it takes is 48 hours and someone from the Tier 2 department will call back in two days to follow up and see if BT have done their job
If only they asked me if I had an error code when I 1st called 2 weeks ago ( or i found this excellent site earlier )
Fingers crossed now in 2 days i will have what I am paying for.