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    Using Sky Broadband with a non-sky Router

    This is a discussion on Using Sky Broadband with a non-sky Router within the Sky Router forums, part of the Sky Broadband help category; Sky switched my broadband from my old ISP to them on the 5th of December. Unfortunately, I have yet to ...

    1. #1
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      mpreed is offline Sky User Member
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      Using Sky Broadband with a non-sky Router

      Sky switched my broadband from my old ISP to them on the 5th of December.

      Unfortunately, I have yet to receive my Sky router - despite seven different Sky staff assuring me they would send one out!

      There's no sign of my Sky router turning up before Christmas now, so is there any way I can use my existing Netgear router with my Sky connection?

      It's the same model as the Sky one, but I believe that Sky have hardcoded something into the firmware to prevent me from using my existing router.

      I don't hold out much help, but until Sky finally manage to send me a router, I'm stuffed!


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      Sorry to confirm, without your Sky router, not possible.

      Hope you receive it soon though Give them a nother ring and try and get them to release one in the spirit of Christmas




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    4. #3
      mpreed's Avatar
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      Thanks for your speedy confirmation.

      I've given up the daily call to Sky in the hope of actually getting a router sent to me - so have e-mailed BroadbandCustomerService, AllCustomerCareEscalation and James.Murdoch @ sky.com in the hope of getting the router santa to make a stop off for me!


     

     

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