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    Faulty Router??

    This is a discussion on Faulty Router?? within the Sky Router forums, part of the Sky Broadband help category; OK I have been having some problems with my connection since I was activated last week. Just out of interest ...

    1. #1
      pau1777's Avatar
      pau1777 is offline Sky User Member
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      Faulty Router??

      OK I have been having some problems with my connection since I was activated last week.
      Just out of interest I thought I would try my old router to see if I could get any better download speeds. My old router is a kcorp KLS-5810.
      I found out my username and password (thanks to a very helpful guide ) and put them into my old router. to my suprise I am getting about 450kbps extra on my old router thanon my sky router .
      I cant test the stats on my old router though but the connection is very stable.
      Do I tell sky and let them know I am not using their router (against t&c). Could I get even faster??
      Thanks


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    3. #2
      Hornet's Avatar
      Hornet is offline Sky User Member
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      I would not tell sky about using a different brand of router as this does break the T & C of your contract, can tell them you think there is a fault with the router though.

    4. #3
      NewsreadeR's Avatar
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      I would try the Sky router in the test socket of the master socket just to confirm.




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    5. #4
      pau1777's Avatar
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      Hi,
      I already have my router connected to the master/test socket.
      Using all the same cables power and modem cable and my old router still is giving me 416kbps more than the sky router.
      Now I have a long line about 4.5km and my Line Attenuation is 63.5 db.
      I can only get 1440kbps (not as good as most of you out there) but higher than the 512kbps I have been used to, this is with my kcorp router my sky router gives me 1024kbps
      The connection is stable with no dropouts so I am wondering if I can get any better.
      In my other thread it was mentioned that I could possibly get upto 2mb but the skycustomer service rep told me I couldn't get over 512k after the "settling in period".
      Do I tel sky that I have done a test with my old router and I get higher speeds, but am still using the sky one provided or do I play dumb (not hard really! )
      Thanks again for any help

    6. #5
      pau1777's Avatar
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      Old router pickrd up another 30+kbps (iknow its not much but it all counts!!) this morning. Sky router still stuck on 1024kbps
      Will stick with my old router until sky get in touch with me.

     

     

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