Error 300

[asdavies]

I hope that someone will be able to help me on this one as my problem makes no sense at all (well it does if the my new router is a duff one).

I have just recieved a new router (the wireless connection on the old router broke but I could still use the router if I connected by wire).

I swapped over the routers and connected to the router to change a few options, no problems yet.

Now I come to connect to the internet and there is no ip address under the ADSL options and I cannot connect to the internet. Very strange as I was connect a few minutes ago with the old router.

I then swap back to my old router, no problems the internet is working fine.

Swapped back to the new router and no internet again.

I have clicked on the disconnect/connect and run the sky test but I never get a connection with this new router, all I get is error 300 from the sky test.

I have reset the router/computer etc. etc. and talked to tech support and now been passed to the next level of support (the person that doesn't read from a set script) and still waiting.

Does anyone have any ideas?

Regards

Steve...

[Scrubbless]

Your ADSL login and password is unique to the router, linked to the Mac address of the router.

Maybe the exchange does not have the new router's Username and password active yet. Its just speculation and really all in Sky's hands.

[asdavies]

I should have posted a reply to this a few days ago but I'm just lazy.

Scrubbless was perfectly correct and the router worked fine the next day, the router had just not been activated at the sky end.

It would have been very useful if the sky technical team ( or the I can read from a set script team ) understood the way their routers work which would have saved me an hour on the phone and much frustration.

Regards

Steve...

[LNB]

For future reference, did your new router just spring to life, or did it need any intervention by SKY?

[The Doctor]

the router normally send us its activation info but in some cases agents are having to manualy enter this info, its not a normal process technical deal with its more a cs issue.